DIRECT CLIENT REQ - 8+ Business System Analyst @ Denver, CO

[azhar uddin]

Hi Professionals,

Role : Business System Analyst ( Telecom/Wireless DOMAIN )

Location : Denver, CO

Visa :  NO H1 Transfers

Job Roles / Responsibilities:      

Key Areas–

• Provisioning & Activation knowledge in Telecom/Wireless environment
• Resolution of Single Customer Incident (SCI) in Customer Support/Production Support environment.
• Triaging of Tickets, Data Analysis and Defect Reporting

 

MAJOR DUTIES AND RESPONSIBILITIES

• Minimum 6+ years of Customer Ticket resolution
• Supporting ticket analysis under escalation mode and meet SLA timelines. Duties include ticket triage, data analysis and defect reporting.
• Expert skills in methodical, logical and process driven troubleshooting of platforms, architectures and systems
• Able to lead an outage bridge. Excellent technical skills including strong problem-solving abilities.

Ability to identify workarounds, create quick scripts to fix the problem

Experience defining process improvements and so front line agent training to enable faster resolution of tickets

Understand the system flow, architecture and drive pattern identifications in tickets

Familiarity with the tasks involved in the day-to-day operation, monitoring, maintenance and troubleshooting.

Work with and manage systems in a large scale, high availability environment

Thanks & Regards

Mohd Azhar uddin

Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232

Email: m.a...@canopyone.com