8+ ONLY // L2/L3 Application Support Analyst @ Phoenix, AZ
azhar uddin
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Role : L2/L3 Application Support Analyst
Location : Phoenix, AZ
Visa : NO H1 Transfers
Job Roles / Responsibilities:
Monitoring the event alerts and notify to the concerned team and process the requests from the end users to L3 support & respective development teams
· Monitor the availability of the database events like DB availability, Instance availability and the space availability of disk drives and file systems
· Monitor the database related activities, respond calls from the developments teams
· Monitor the backups and recovery errors
· Monitor the metric alerts, performance related issues like high CPU utilization, application performance and high memory utilization
· Activities also include monitoring and troubleshooting COTS (commercial off the shelf) and internally developed applications, and on occasion, working with vendor support
· Monitor and support remote desktop connections
· Provide necessary technical support relating to various applications, system-level software, compilers, and other general computing applications
· Responsible for addressing or escalating any malfunctioning of applications or software systems
· Involved with the administration, configuration, installation, and version upgrading, and patching of assigned applications and all of its components
Thanks & Regards
Mohd Azhar uddin
Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232