8+ ONLY - L2 Production Support (Oracle PL/SQL, UNIX & Windows, shell script ) @ Morrisville, NC
azhar uddin
Hi Professionals,
Role : L2 Production Support (Oracle PL/SQL, UNIX & Windows, shell script )
Location : Morrisville, NC
Visa : NO H1 Transfers
Job Roles / Responsibilities:
Skills/Experience:
· Extensive Experience in UNIX & Windows environment
· Experience in Oracle PL/SQL and data analysis
· Experience in shell script
· Extensive Experience of batch scheduler like Ctrl-M or autosys
· Thorough knowledge & working experience of ITIL methodologies
· Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow.
· Strong written & verbal communication skills
· Highly motivated & proactive team player, detail oriented and ambitious
Job Responsibilities:
· Responsible for monitoring business applications and services as a Level2 Prod support personnel
· Responsible for Batch job monitoring and troubleshooting in terms of application and system issues
· Handling incident tickets as well as business user calls.
· Escalate issues when required to ensure timely resolution
· Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring.
· Writing and running scripts on DB for adhoc reports, user requests.
· Parsing and analyzing data feeds as well as error checking
· Change, Deployment activities and Problem management
· Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
· Resource must also be able to create/maintain documentation related to support activities
· Responsible for production stability and Major Incident management (“MIM”
Thanks & Regards
Mohd Azhar uddin
Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232