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Role : ServiceNOW Functional Consultant
Location : Mounds View, Minneapolis
Rate : $45-50/HR on c2c
Visa : NO H1 Transfers
Job Roles / Responsibilities:
-7-10 years experience in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement
-Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate
-Demonstrated project execution skills and experience working directly with IT and business users
-Deep functional and technical knowledge of the ITIL workflow platforms such as ServiceNow, Remedy or others
-Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
-Strong leadership skills in driving engagement, adoption and change for processes and technology
-Process minded, accountable, proactive, and agile.
-Well-versed with working with outsourced service desk and application support teams to leverage and develop processes to continuously identify opportunities
Thanks & Regards
Mohd Azhar uddin
Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232