10+ Remote - Servicenow BA / Servicenow Business Systems Analyst @ Dallas - TX ( Remote )

[azhar uddin]

Hello,
Hope you are doing well,

We have the below requirement open. Please send me your candidates updated Resume to

m.a...@canopyone.com

Role : Servicenow BA / Servicenow Business Systems Analyst

Location : Dallas - TX ( Remote )

Visa :  NO H1 Transfers

Job Roles / Responsibilities:       

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• A Bachelor’s degree in computer science or related technical field and 3+ years of related experience.

• 2-3 years working experience as a Product Specialist or Business Systems Analyst for ServiceNow

• ITIL Foundations Certified v2 or v3

• Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently.

• Strong oral and written communication skills.

Preferred Qualifications: Candidates with these desired skills will be given preferential consideration:

• 5+ years working experience as a Product Specialist or Business Systems Analyst for ServiceNow

• ITIL Foundation Certifications

This individual will be responsible for understanding the ServiceNow capabilities and working with customers to evaluate how the tool can meet their requirements. Duties and responsibilities include:

• Responsible for understanding how ServiceNow is used by our customers as a reference in discussing new enhancements

• Maintain knowledge of all aspects of ServiceNow Products and Platform and impact on our ITSM implementation

• Responsible for gathering Enhancement Request requirements from Stakeholders and translating it into a technical specification document.

• Act as POC for customer, providing updates to stakeholders on the status of the request and assess feasibility of requests and identify solution to meet request requirements.

• Collaborate and partner with ServiceNow Platform Developers on determining level of effort and ensuring objectives and requirements are met.

• Collaborate and partner with Service Provisioning Analyst in firming up the business requirements document and provide technical and functional consultation aligning to ServiceNow related requests.

• Understand and encourage best practice implementation of ServiceNow to ensure supportability and scalability across the Enterprise

• Accountability of a request from beginning to end including testing and customer demo as required

• Flexibility to work with a variety of personalities and styles

• Must be a self-starter, team player and keen to explore new solutions

• Participate in testing of stories to validate requirements were met

Thanks & Regards

Mohd Azhar Uddin

Tel: 703-831-8282 Ext. 2526 / (M) (315) 543-4232

Email: m.a...@canopyone.com