12+ ONLY - Project Management ( Life science Domain ) @ Foster City – CA /Remote until Covid

[azhar uddin]

Hi Professionals,

Role : Project Management ( Life science Domain )

Location : Foster City – CA /Remote until Covid

Visa :  NO H1 Transfers

Job Roles / Responsibilities:        

• Preparation of the Project Plan (Gap Analysis  Improvement Initiatives)
• Understand the ITSM landscape and providing support to the entire team
• Provide ITIL best practice service management at an operational level for the Customer’s environment
• Conduct ITIL maturity audits and provide recommendations for process improvements
• Plan the CMDB activities viz. identify the stakeholders for Applications  prepare the Technical Services hierarchy  identify and document Application and Application components
• Identify and validate CI’s for the applications  Create and update Configuration Management plan for applications
• Manage the service management office for the engagement and drive operational excellence
• Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people  practices and processes  Organization structure  ITIL Tools in-use  as-is Process  detail on current Vendors
• Author the process documents and collaborate with the tools team (Internal / Customer) as required to customize the ITSM Tools in scope
• Agree with the Customer on SLA/KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the SLA/KPIs/Metrics
• Agree with the Customer on the reporting requirements and the templates to be used for the same
• Plan facilitate and drive the process training in the engagement
• Provide proper handholding of the Processes to the Service Manager / Process Owners / Auditors / team
• Propose the Service Improvement plans (SIPs) to the Customer / Service Manager
• Conflict management within the team and with Client Stakeholders
• Manage and motivate performance of the team through reviews  mentoring and development
• Analyze the ticket data and come up with recommendations for portfolio rationalization &amp optimization
• Define &amp implement multi-vendor governance  metrics collection  analysis &amp reporting

Thanks & Regards

Mohd Azhar uddin

Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232

Email: m.a...@canopyone.com