8+ ONLY - Java Senior Developer @ Owings Mills, MD (Initially Remote But After Pandemic It’s On-site)
azhar uddin
Hi Professionals,
Role : Java Senior Developer
Location : Owings Mills, MD (Initially Remote But After Pandemic It’s On-site)
Rate : $52-54/HR on c2c
Visa : NO H1 Transfers
Job Roles / Responsibilities:
Stakeholder Management:
- Communication with Business users related to resolving queries, obtain clarifications and providing updates
- Setup Business bridge calls to update status of Critical incidents / Outages
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
Service Management:
- Responsible for the project tasks assigned
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
- Manage queue effectively and allocate tasks to the team based on an allocation plan.
Service Tracking:
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
- Conduct peer reviews and ensure quality of deliverables.
Service Execution:
- Comply to defined processes during task execution (including problem management, KEDB management etc).
Thanks & Regards
Mohd Azhar uddin
Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232