8+ ONLY - Production Support Analyst ( PL/SQL ) @ Richardson - TX

[azhar uddin]

Hi Professionals,

Role : Production Support Analyst ( PL/SQL )

Location : Richardson - TX

Visa :  NO H1 Transfers

Job Roles / Responsibilities:       

Skill Description PL/SQL Production Support Experience

Troubleshoot application issues by analyzing data/application/interfaces.

- Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies.

- Work on Incidents Service requests Problem Records/Tasks and Change Requests within SLA

- Respond to and act on Alerts within SLA

- Perform level of effort estimates for assigned tasks and change orders.

- Identify root causes for technical issues in production.

- Develop code updates to fix reported defects.

- Provide detailed information to clients as required.

- Follow the production support best practices

- Comfortable with handling night alerts in shifts

Thanks & Regards

Mohd Azhar uddin

Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232

Email: m.a...@canopyone.com