Immediate Need: Service Now - Field Service Management - USC & GC Only

[Srikanth HCL Global]

Dear Friends,

Greetings of the day!!!

Please share suitable profiles at the earliest:

JD as follows:

Role: Service Now - Field Service Management

Location; Raleigh, NC

Requirements:

• Strong knowledge and experience in ServiceNow implementation
• Experienced or Certified ServiceNow System Administrator
• Knowledge of ServiceNow Customer Service Management implementation and Field Service Management implementation is a plus
• Knowledge of Splunk is a plus
• Participation in an on-call rotation model to provide 24x7 coverage
• Excellent communication, organization, and interpersonal skills
• Strong problem solving and analytical skills
• Ability to prioritize and execute tasks
• Ability to work independently to complete tasks
• Strong knowledge of software development methodologies
• Experience with ITIL Processes and Tools a plus
• Bachelor’s degree in Computer Science or a related field is preferred

Responsibilities:

• Provide production support for the ServiceNow Field Service Management application through troubleshooting, problem analysis, problem management, and resolution to correct issues
• Monitor, maintain, and improve the health and stability of the ServiceNow FSM application
• Troubleshooting application, system, and performance issues, and working with SAAS support ServiceNow as needed, to resolve Incidents and Service Requests within SLAs
• Working with integrating legacy systems (including 3rd party supported) to resolve any integration issues
• Monitoring scheduled jobs/dependencies and job failure alerts to ensure timely error handling
• Supporting custom and standard reports being used within ServiceNow
• Applying code and/or data fixes as needed to resolve Incidents

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Thanks & Regards,

Srikanth

HCL Global Systems Inc

Desk: 248-473-0720 Ext: 179

Email: s...@hclglobal.com