Reg: ServiceNow Analyst- Field Service in NC || USC & GC Only

[Srikanth HCL Global]

Hello ,

 

Greetings of the day!!! 

 

I would like to speak with you regarding a job opportunity with my client. Please find the job description below, if interested, please share me your updated profile along with the best number and time to speak with you.

 ( S...@hclglobal.com)

JD as follows,

Servicenow Analyst -  Field Service

Raleigh, NC

Need ServiceNow Field Service Management experience.

Requirements:
· Strong knowledge and experience in ServiceNow implementation
· Experienced or Certified ServiceNow System Administrator
· Knowledge of ServiceNow Customer Service Management implementation and Field Service Management implementation is a plus
· Knowledge of Splunk is a plus
· Participation in an on-call rotation model to provide 24x7 coverage
· Excellent communication, organization and interpersonal skills
· Strong problem solving and analytical skills
· Ability to prioritize and execute tasks
· Ability to work independently to complete tasks
· Strong knowledge of software development methodologies
· Experience with ITIL Processes and Tools a plus
· Bachelor’s degree in Computer Science or related field is preferred

Responsibilities
· Provide production support for the ServiceNow Field Service Management application through troubleshooting, problem analysis, problem management and resolution to correct issues
· Monitor, maintain and improve the health and stability of the ServiceNow FSM application
· Troubleshooting application, system and performance issues, and working with SAAS support ServiceNow as needed, to resolve Incidents and Service Requests within SLAs
· Working with integrating legacy systems (including 3rd party supported) to resolve any integration issues
· Monitoring scheduled jobs/dependencies and job failure alerts to ensure timely error handling
· Supporting custom and standard reports being used within ServiceNow
· Applying code and/or data fixes as needed to resolve Incidents
· Supporting and maintaining the ServiceNow mobile functionality
· Working with Enterprise Mobility Management team to test and deploy any upgrades/patches for mobile functionality via apk files
· End to end Triage support
including coordinating with integrating applications and ensuring successful

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Thanks & Regards,

Srikanth | Technical Recruiter

HCL Global Systems, Inc.

Email ID: S...@hclglobal.com

Certified Minority Business Enterprise (MBE)