Splunk Phantom Automation engineer (Day 1 Onsite) || Newark – NJ || Contract

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Jul 13, 2021, 10:05:27 AM7/13/21

to Sushil Kumar Sharma

Hello,

Hope you are doing well

Please do kindly find the job description below. Please respond me back with your updated resume ASAP.

Role: Splunk Phantom Automation engineer (Day 1 Onsite)

Location: Newark – NJ

Duration: Long Term

Job description

Automation experience in Splunk Phantom or any other similar SOAR tool
Understand Automation use cases and work with the L2/L3 support team to give a complete understanding of workflow
Work with the automation SME on automation design and overall workflow
Experience in ITSM tool like Service Now
Ability to understand the system based on the Standard Operating Procedure (SOP)
Basic understanding of Incident Management process
Knowledge of Ticket handling and service desk
Knowledge of Ticket response and resolution SLA
Ability to resolve tickets based on Standard Operating Procedure (SOP)
Work in multiple shifts (including night shift) based on project requirements
Should be able to update and maintain knowledge documentation
Ability to work independently and take ownership of assigned tasks.
Good communication skills.
Any prior experience in such role will be an advantage

Thanks & Regards,
Sushil Sharma

Resource Logistics Inc. (Certified MBE Company | US, Canada, India)

Address: 39 Milltown Road, East Brunswick, NJ-08816

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