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Hi Folks,
Hope you're doing great there..!
I am wondering if you have a
consultant available for the below position, if so please respond to me
with their most updated resume and the best contact number to reach them to
discuss the below role ASAP.
Please respond back to Asi...@tranzeal.com
NOTE : DIRECT CLIENT
NEED..!!!!!!!
Job Title:
IVR Senior Software Engineer
Location:
Hybrid (3 days onsite weekly), candidate should be in the vicinity of
Alpharetta, GA or SF/Oakland/Rancho, CA.
Type:
Contract
This position requires IVR knowledge at
architect level. The candidate will be responsible for the design and
analysis of software projects, coordination, creation and socialization of
the conceptual approach document on strategic business initiatives,
documentation standards, system architecture best practices and current
system architecture documentation for their respective domain. The position
is also responsible for collaborating with partner teams, enterprise
architecture and development teams on best practices, guidelines and
standards as well as evangelizing Technology transformation initiatives.
This position is responsible for providing expertise and direction to
Leadership when discussing strategic projects, design and application
initiatives as well as providing high level estimates for the purpose of
business case creation.
ESSENTIAL
DUTIES
Performs complex systems analysis and
solution design on software applications
Performs coordination, creation and
socialization of the conceptual approach document for new business
initiatives
Collaborates with the enterprise architecture
and development teams to assure strategy alignment and utilize common
components where applicable within the application.
Acts as an expert technical mentor to
other members of the development teams and business users.
Understands normal business constraints
(resources, budget, and legacy technology) and actively develop creative
solutions within this framework to address these limitations.
Participates and leads in code reviews to
identify errors in the development phase that will lessen product
vulnerabilities as well as improve the quality of the software.
Assists with deep technical problem
determination during system outage events and work with operational team to
quickly evaluate and implement resolution paths.
This list is not all-inclusive and you
are expected to perform other duties as requested or assigned
QUALIFICATIONS
7+ w/bachelors degree
Additional Experience and Education
BS in computer science or equivalent
technical field or equivalent work experience. MS is a plus.
Knowledge,
Skills, and Abilities
Eight or more years of IVR
technical/functional design experience related to application
implementation and software development.
Five or more years of experience with IVR
software design/development resulting in strong knowledge of the
application framework.
Expert level technical knowledge in
software development methodologies, design and implementation.
Expert level knowledge in Object Oriented
Design.
Experience with Agile Development and
working with vendor teams.
Exceptional communication skills.
Excellent analytical and problem solving
skills.
Excellent documentation skills including
conceptual, logical and physical diagrams.
Must have worked on one or more IVR
System including but not limited to Nuance, Genesys, Avaya and Cisco
Highly experienced with varies system
integrations, solution planning, implementation, configuration, system
maintenance, and software programming on the telephony system, which is
tightly integrated with SIP Trunks, Call Routing System, CRM applications,
Database and Data Warehouse
Provide expertise for IVR call flows,
menu selections, voice prompts and calls dispositions
Must have worked on various methodologies
to improve IVR containment
Must be familiar with NLU modelling
Should be familiar with Omnichannel
capabilities by leveraging Chat configurations
Must have prior experience working with
SOAP and REST APIs
Provide ongoing evaluation of processes
and procedures, and drive improvements in area operations, efficiency and
service to both internal and external customers
Leverage technology to maximize support
for delivering best in-class Customer Service
Identifies performance and expectation
gaps and facilitates resolution
Knowledge across multiple platforms,
integration patterns, processes, data/domain models, and architectures
Provides expert technical consultation to
senior IT management strategic planning groups
Leads the design of solutions with high
complexity and risk with business area implications
Fosters and engages in teamwork at all
technical levels and across the business lines
Thanks & Regards
Avisheak Singh
asi...@tranzeal.com
www.tranzeal.com
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