Subscription not recognized

[Gauthier Debuiche]

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Pixel Starships Version: 0.42.2

Device Model: Iphone 7

OS Version: iOS 10.3.3

IGN: Gogo21

Details of your Issue: I have an active subscription for this month (until 07/29/17) but I'm not getting any advantage (daily scratchy nor +50% extra loot).

Full Log (if available):

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[Jeremy Eastburg]

I've been having the same issue for days. Other players are reporting it in chat.

iOS: 10.3.3
Pixel Starships Version: 0.43
Model: MGKL2LL/A
IGN: Katagasm

[Eshyagnnor]

Pixel Starships Version: 0.43.1

Device Model: iPhone 6 Plus (NGAH2ZD/A)

OS Version: iOS 11.0 (15A5341f)

IGN: Eshya_gnnor

I have experiencing the same issue. I have valid sub till monthly renoval on 16.08.

[h...@savysoda.com]

Hi Gauthier,

I fixed this issue for you. Can you please have a check again? Please let us know if you still have any issues.

Cheers,
Hai

[h...@savysoda.com]

Hi Jeremy,

I just checked and your subscription was fixed already,

Cheers,
Hai

[h...@savysoda.com]

Hi Eshya_gnnor,

Your subscription has been fixed too. Please let me know if you still experience this issue.

Cheers,
Hai

[Gauthier Debuiche]

Thank you, everything is fixed ! 

I just hope that the problem won't come back next month. :)

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[Kelvin Zelt]

Same thing happened to me :( been a week or so now that I haven't been getting my scratchy. I got the bill for the month. Please fix!!! Thanks

[Kelvin Zelt]

IGN: Kelkamar

[Deepnoizer]

I have same issue

[h...@savysoda.com]

Hi Kelkamar,

It should be fixed now.

Cheers,
Hai

On Tuesday, August 22, 2017 at 9:53:39 PM UTC+10, Kelvin Zelt wrote:

IGN: Kelkamar

[William Deaville]

ID willdevil

Not received scratchy for 2 days and the bonus box still says joined and is greyed out

[h...@savysoda.com]

Hi Deepnoizer,

I think you are using an Android device and the period of your first subscription is 7 days. It is still active at the moment, so it should be working fine, unless there are changes from the Android version.

Cheers,
Hai

[h...@savysoda.com]

Hi Willdevil,

It should be fixed now.

Cheers,
Hai