IMMEDIATE NEED : STERLING OMS / Support Analyst

[Deepak Gulia]

Please send me the profiles at dee...@godigitive.com

 

Position :  Sterling OMS Sr. Support Analyst

Location : Katy/TX

 

·        Sterling Sr. Support Analyst  is responsible for:-

·        Coming up with work-arounds and fixes for any technical issues faced in the production.

·        Develop tools and utilities to monitor and resolve commonly occuring issues in production.

·        Build, unit test and review code and configuration (for fixes or enhancements)

·        Have strong J2EE and Database concepts

·        5-7 years of IT experience in Java/J2EE world with preferably 3+ years in IBM Sterling OMS Suite of applications

·        Having knowledge in 9.5 version of Sterling OMS, IBM Web Call Center, Web Store

·        Ability to write complex programs using the Sterling Implementation Framework

·        Very clear concepts of Database, J2EE, JMEE, XML

·        Worked extensively on Services Definition Framework of Sterling package

·        Customer-facing skills, with the ability to communicate effectively to business and technical audiences

·        Working with automation frameworks to implement automation for common application support activities

·        Availability for on call support for P1 and P2 issues

·        Work with offshore OMS Application support team to resolve incidents, service requests, non-ticketed application support and monitoring activities

·        Gather data to provide periodic reports / updates to the client stakeholders about system stability and productivity improvements.

 

 Deepak Gulia | Digitive LLC  – cloud. made simple
Fax: 408-935-8696 | Email: dee...@godigitive.com
GTALK :-  deepakguli...@gmail.com