Citrix

21 views
Skip to first unread message

Assessor Clerk

unread,
Oct 23, 2025, 1:30:21 PM10/23/25
to Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)
Hi there.

So, Chris and I got knocked out of RPS -   We cannot get back in.  It says it is checking the proxy and the fire wall.  Is anyone else having an issue?

Thank you.

PJ Rimualdo

Assessment Clerk

Town of Geddes

1000 Woods Road

Syracuse, NY 13209

(315) 468-3600 X4

 assess...@townofgeddes.gov


Krissy Alpuerto

unread,
Oct 23, 2025, 1:32:20 PM10/23/25
to Assessor Clerk, Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)

We’re having trouble in Clay too…been out about an hour

 

 

Krissy Alpuerto

Assessors Clerk

4401 State Route 31

Clay, NY 13041

 

Tel: (315) 652-3800 x 158

Email: kalp...@townofclay.org

Website: www.townofclay.org

--
You received this message because you are subscribed to the Google Groups "Onondaga Listserve" group.
To unsubscribe from this group and stop receiving emails from it, send an email to onondaga-listse...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/onondaga-listserve/SJ0PR09MB6814DB949367D471F54C1A6BDFF0A%40SJ0PR09MB6814.namprd09.prod.outlook.com.
CONFIDENTIALITY NOTICE: This is an e-mail transmission and the information is privileged and/or confidential. It is intended only for the use of the individual or entity to which it is addressed. If you have received this communication in error, please notify the sender at the reply e-mail address and delete it from your system without copying or forwarding it. If you are not the intended recipient, you are hereby notified that any retention, distribution, or dissemination of this information is strictly prohibited. Thank you.

Assessment Clerk

unread,
Oct 23, 2025, 1:59:18 PM10/23/25
to Krissy Alpuerto, Assessor Clerk, Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)
Van Buren as well.......Since 1pm. 

Sincerely, 
Katie Midgley 

Katie Midgley
Assessment Clerk
Town of Van Buren
7575 Van Buren Road
Baldwinsville, NY 13027
(315)-635-3009, Option 8

From: onondaga-...@googlegroups.com <onondaga-...@googlegroups.com> on behalf of Krissy Alpuerto <kalp...@townofclayny.gov>
Sent: Thursday, October 23, 2025 1:32 PM
To: Assessor Clerk <assess...@townofgeddes.gov>; Onondaga-Listserve (Onondaga-...@googlegroups.com) <onondaga-...@googlegroups.com>
Subject: RE: Citrix
 

Amie Wilkinson

unread,
Oct 23, 2025, 2:07:58 PM10/23/25
to Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)
Our system went down at 1 and now its back and running. Is anyone still having issues?

Thanks,Amie

Amie Wilkinson
Assistant Director of Real Property Tax Services
Onondaga County Dept. of Finance
421 Montgomery St, 15th Floor
Syracuse, NY 13202
Phone: (315)435-2853

NOTICE: The contents of the message and any attachments are confidential and may be protected by law. If you received this in error, please notify the sender immediately by email and delete the message and its attachments.


From: onondaga-...@googlegroups.com <onondaga-...@googlegroups.com> on behalf of Assessment Clerk <assessm...@vanburenny.gov>
Sent: Thursday, October 23, 2025 1:59 PM
To: Krissy Alpuerto <kalp...@townofclayny.gov>; Assessor Clerk <assess...@townofgeddes.gov>; Onondaga-Listserve (Onondaga-...@googlegroups.com) <onondaga-...@googlegroups.com>
Subject: Re: Citrix
 

NOTICE: This email originated from outside of Onondaga County's email system. Use caution with links and attachments.

Veronica Becker

unread,
Oct 23, 2025, 2:15:42 PM10/23/25
to Amie Wilkinson, Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)

 

We are still unable to get in here in Cicero

 

Veronica Becker, Data Collector

Town of Cicero Assessor's Office

8236 Brewerton Rd.

Cicero, NY 13039

Phone: (315) 752-1180 ext. 322

Fax: (315) 699-2758

Assessor Clerk

unread,
Oct 23, 2025, 2:26:22 PM10/23/25
to Veronica Becker, Amie Wilkinson, Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)
We are still unable here, also.

PJ Rimualdo

Assessment Clerk

Town of Geddes

1000 Woods Road

Syracuse, NY 13209

(315) 468-3600 X4

 assess...@townofgeddes.gov


From: onondaga-...@googlegroups.com <onondaga-...@googlegroups.com> on behalf of Veronica Becker <vbe...@cicerony.gov>
Sent: Thursday, October 23, 2025 2:15 PM
To: Amie Wilkinson <AmieWi...@ongov.net>; Onondaga-Listserve (Onondaga-...@googlegroups.com) <onondaga-...@googlegroups.com>
Subject: RE: Citrix
 

Krissy Alpuerto

unread,
Oct 23, 2025, 2:30:12 PM10/23/25
to Veronica Becker, Amie Wilkinson, Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)

Still not working in Clay 🙃

 

Krissy Alpuerto

Assessors Clerk

4401 State Route 31

Clay, NY 13041

 

Tel: (315) 652-3800 x 158

Email: kalp...@townofclay.org

Website: www.townofclay.org

 

Jacob Tolone

unread,
Oct 23, 2025, 2:35:33 PM10/23/25
to Krissy Alpuerto, Veronica Becker, Amie Wilkinson, Onondaga-Listserve (Onondaga-Listserve@googlegroups.com)

Still not working in Salina.

 

 

Jacob Tolone

Appraisal Aide-Assessor's Office

Town of Salina

201 School Rd

Liverpool, NY 13088

315-451-3231

JTo...@Salina.ny.us

 

 

 

From: onondaga-...@googlegroups.com <onondaga-...@googlegroups.com> On Behalf Of Krissy Alpuerto
Sent: Thursday, October 23, 2025 2:30 PM
To: Veronica Becker <vbe...@cicerony.gov>; Amie Wilkinson <AmieWi...@ongov.net>; Onondaga-Listserve (Onondaga-...@googlegroups.com) <onondaga-...@googlegroups.com>
Subject: RE: Citrix

 

WARNING: This email originated outside of Town of Salina's email system. DO NOT CLICK on links or attachments unless you recognize the sender and know the content is safe

 

Melanie Washo

unread,
Oct 23, 2025, 3:42:22 PM10/23/25
to Onondaga Assessors, onondaga-...@googlegroups.com, Onondaga Tax Receivers, Amie Wilkinson
ALL,

The Outage is caused by an ISP provider that all outside agencies are connected to for accessing county resources. 

The Break is in Buffalo. 
The ISP is working on fixing the break! 
Will keep you posted if I hear any more info.

Thank you,

Melanie Washo

Onondaga County IT

Systems Administrator

From: Amie Wilkinson <AmieWi...@ongov.net>
Sent: Thursday, October 23, 2025 2:52 PM
To: Melanie Washo <Melani...@ongov.net>
Subject: Fw: Citrix
 
Hi, Can you please help the towns? Ever since our system went down for an hour, they don't have access to citrix.

Thanks,Amie

Amie Wilkinson
Assistant Director of Real Property Tax Services
Onondaga County Dept. of Finance
421 Montgomery St, 15th Floor
Syracuse, NY 13202
Phone: (315)435-2853

NOTICE: The contents of the message and any attachments are confidential and may be protected by law. If you received this in error, please notify the sender immediately by email and delete the message and its attachments.


From: Tighe, Theresa <tti...@dewittny.gov>
Sent: Thursday, October 23, 2025 2:35 PM
To: Amie Wilkinson <AmieWi...@ongov.net>
Subject: RE: Citrix
 

NOTICE: This email originated from outside of Onondaga County's email system. Use caution with links and attachments.

DeWitt is

 

From: onondaga-...@googlegroups.com <onondaga-...@googlegroups.com> On Behalf Of Amie Wilkinson

Melanie Washo

unread,
Oct 24, 2025, 9:46:40 AM10/24/25
to Onondaga Assessors, onondaga-...@googlegroups.com, Onondaga Tax Receivers, Amie Wilkinson
All,
Services have been restored late last night.
Is anyone still unable to connect to Citrix?

Thank you,

Melanie Washo

Onondaga County IT

Systems Administrator

From: Melanie Washo <Melani...@ongov.net>
Sent: Thursday, October 23, 2025 3:42 PM
To: Onondaga Assessors <Onondaga...@ongov.net>; onondaga-...@googlegroups.com <onondaga-...@googlegroups.com>; Onondaga Tax Receivers <OnondagaTa...@ongov.net>
Cc: Amie Wilkinson <AmieWi...@ongov.net>
Subject: Re: Citrix Outage to County
 
Reply all
Reply to author
Forward
0 new messages