I invite users and the invitation is pending. They already received the welcome email and created their credentials

[Anilena Mejia]

Hi, 

I have invite users and their invitation is pending, although they 

have received the welcome email and created their credentials.  They are unable to enter through the ODK app as it says server requieres authentication.

See below.

Thanks for supporting.

[Evans from Ona]

Hello Anilena, Thank you for contacting us. Please confirm whether the users who are unable to authenticate on the ODK Collect application have been able to log into the InForm platform. Also, kindly confirm whether they are using the ODK Token (available on the settings page of their InForm accounts) or their passwords. If they are using the latter, it will not work. Regards, Evans Evans Ona

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