Error in data view

[Gakuo Maina]

Hello ONA Support,

On login to the ONA platform I am getting this flash messages on the screen 'Error loading entity data > Failed to fetch profiles.'

Kindly help me to sort out this issue.

[Jenn from Ona]

Hello Gakuo, Thank you for reaching out to us. Could you kindly clear your browser cookies and cache and try logging in again? You could also try on a different browser and confirm if this works. Let me know your feedback. Regards, Jenn Jenn Ona

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[Gakuo Maina]

Hello Jenn,

Thank you for helping me troubleshoot, I have tried out the suggestion and I can confirm I can now access the platform.

sincerely

Gakuo

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[Samson from Ona]

Hello Gakuo, Thank you for confirming that the issue is resolved. Let us know if you have further questions. Regards, Samson Samson Ona

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