When responding twice on same routing form no email sent

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Linda Weber

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Oct 10, 2019, 12:33:00 PM10/10/19
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Hello, 

On the first send between person A => B, the emails are sent properly.
On the first response from B => A, the emails are sent properly.
On the second send between A=> B using but editing the same original form , the email is not sent even though the sender receives an email with the responses.  

Does FormMule get confused when the second response or send occurs with the same page of the Form (by editing the form) ?
If so, how is it possible to have multiple back and forths?  Or is it not possible?

Thanks, 
Linda

Joseph Schmidt

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Oct 10, 2019, 12:39:57 PM10/10/19
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Linda,

I'm not certain what you are trying to do but FormMule will not send any emails if the FormMule status column has something in it.

You can use a script to clear the status column or manually delete the info in the status column.

Look in the FAQ, I think I published a script.  If you can't locate it, let me know.



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Linda Weber

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Oct 10, 2019, 1:11:38 PM10/10/19
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Hello, 

Thanks for your prompt reply.

I think my problem is related to another problem - does FormMule send multiple emails if one is using a "check all that apply" question in the form.  If a, b, and c are checked, it appears that no emmail is sent.  
Is this because there is already information in the column?  
If so (and getting back to my original question) , FormMule will not send another email if on a revision, the send to person changes (trigger changes)?

I am relatively new to FormMule and am trying to learn its limitattions when the form routing is cycling back and forth between , in this case, 4 players.
Thanks, 
Linda







On Thursday, October 10, 2019 at 12:39:57 PM UTC-4, Joseph Schmidt wrote:
Linda,

I'm not certain what you are trying to do but FormMule will not send any emails if the FormMule status column has something in it.

You can use a script to clear the status column or manually delete the info in the status column.

Look in the FAQ, I think I published a script.  If you can't locate it, let me know.



On Thu, Oct 10, 2019 at 12:33 PM Linda Weber <fl...@sunypoly.edu> wrote:
Hello, 

On the first send between person A => B, the emails are sent properly.
On the first response from B => A, the emails are sent properly.
On the second send between A=> B using but editing the same original form , the email is not sent even though the sender receives an email with the responses.  

Does FormMule get confused when the second response or send occurs with the same page of the Form (by editing the form) ?
If so, how is it possible to have multiple back and forths?  Or is it not possible?

Thanks, 
Linda

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Joseph Schmidt

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Oct 10, 2019, 1:55:15 PM10/10/19
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FormMule does an exact match.  You need to add some columns and use some IF statements to create a single value to put in the condition.

=if(find(text, text),"send","don't send")  You can use an arrayformula or the CopyDown add-on.

If you edit the data, FM will not send unless you clear the status column.
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Linda Weber

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Oct 10, 2019, 2:07:41 PM10/10/19
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I think I got you - thanks!
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