Autocrat will not load

Meredith Fitzsimmons

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Oct 31, 2025, 3:50:17 PM (6 days ago) Oct 31

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I'm trying to run a mail merge off of a spreadsheet I used multiple times last week and autocrat will not load, just stays stuck on the "loading" page. I did restart my computer and tried to open autocrat on a different spreadsheet and it's having the same issue.

Joseph Schmidt

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Oct 31, 2025, 5:46:32 PM (6 days ago) Oct 31

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Have you tried a fresh spreadsheet?

Have you changed anything on your pc?

Try and incognito window in chrome.

If you are on a network, did the IT folks make a change?

Joe Schmidt

On Fri, Oct 31, 2025, 3:50 PM 'Meredith Fitzsimmons' via NV Autocrat Add-on <nv-autocr...@googlegroups.com> wrote:

I'm trying to run a mail merge off of a spreadsheet I used multiple times last week and autocrat will not load, just stays stuck on the "loading" page. I did restart my computer and tried to open autocrat on a different spreadsheet and it's having the same issue.

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Hebrew Seminary

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Oct 31, 2025, 5:49:52 PM (6 days ago) Oct 31

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I'm also having this issue. It works occasionally in Incognito, but I still have to close it and reopen Autocrat multiple times to get it to load past the first page, and sometimes it still gets stuck loading on another screen after I save or change a setting, and I lose all my edits.

Hebrew Seminary

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Nov 3, 2025, 3:52:36 PM (3 days ago) Nov 3

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As mentioned, I have been using Incognito mode, and I am using it in Chrome. It works more often in Incognito, but still gets stuck on loading screens in between tasks and oftentimes on startup. And no, no changes to PC or network. Using a fresh spreadsheet didn't affect it either.

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Ryan Hoffman

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Nov 4, 2025, 3:05:08 PM (2 days ago) Nov 4

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I've been seeing a lot of the same behavior. Very slow loading times - often multiple minutes at a time. Sometimes, i get an HTTP 429 error which seems to relate to getting too many requests to a server at once. If I come back to it enough times, I can usually get it to go through. But it's at best 1 time in 5. Like you both, I have had no changes to the device or the network and a new spreadsheet makes no difference.

Ryan Hoffman

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Nov 4, 2025, 3:13:03 PM (2 days ago) Nov 4

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I wonder if Autocrat is getting more usage than the infrastructure behind it can handle.

Tanvir Ahmed

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Nov 4, 2025, 9:05:23 PM (2 days ago) Nov 4

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Same problem with me, not loading, sometime it loads but nothing can be done, tried uninstalling, and installing again, tried in several computers, this is a the first time this happening after years of use.

Fern Vogt

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Nov 4, 2025, 9:06:01 PM (2 days ago) Nov 4

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We've been experiencing the same thing and now to a point that I can't get a new job configured at all. New spreadsheets, tried on LAN as well as wifi with same result. Yesterday it was working randomly, but now I can't get past the title of a new job.

Fern Vogt

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Nov 4, 2025, 9:06:36 PM (2 days ago) Nov 4

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Here is my user key in case it's helpful to troubleshoot AD7b2Grqu/oC9BrQ0ffkO3HtJL3UJRjF8FO/UuP6ewruq+HBuh9Ge2PeaoKzir4jYFGMzt5rDWfh

I'm seeing the same problem. I cleared cache, updated browser, deleted and re-installed the app, tried on LAN as well as Wifi, nothing changes the result.

Ryan Hoffman

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Nov 5, 2025, 8:42:09 AM (yesterday) Nov 5

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I noticed that it seems to be more responsive earlier in the day. I just used it around 7 US Central time with no delays.

Ryan Hoffman

Technology Coordinator

Kirbyville R-VI School District

6225 E. State Hwy 76

Kirbyville, Mo. 65679

www.kirbyville.k12.mo.us

417-348-0444

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Kirbyville R-VI School District

6225 E. State Highway 76 | Kirbyville, Mo 65679

417-337-8913 | www.kirbyville.k12.mo.us

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Report Cards

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Nov 5, 2025, 10:05:00 AM (23 hours ago) Nov 5

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Me too!

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Brandi Collins

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Nov 5, 2025, 11:21:37 AM (22 hours ago) Nov 5

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I am having the same issue. I am using it on multiple Google Sheets, and one is loading and processing fine, and another is not loading at all and is not processing when it should be triggered.