Not emailing merged document

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Kristine Harper

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Sep 9, 2020, 3:04:24 PM9/9/20
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I have two different sheets that are using autocrat.  One works perfectly while, the other merges the information but does not send the email.  I am using less than 10 emails per day between both documents, I've tried re-creating the exact form (the one that will not send the email) and using a different folder, but the problem continues.

Joseph Schmidt

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Sep 9, 2020, 3:24:03 PM9/9/20
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Can you share the status information in the response row?  That usually tells you why an email is not sent.



On Wed, Sep 9, 2020 at 3:04 PM Kristine Harper <kristin...@gmail.com> wrote:
I have two different sheets that are using autocrat.  One works perfectly while, the other merges the information but does not send the email.  I am using less than 10 emails per day between both documents, I've tried re-creating the exact form (the one that will not send the email) and using a different folder, but the problem continues.

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Kristine Harper

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Sep 9, 2020, 3:29:05 PM9/9/20
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Document successfully created; Document successfully merged; Emails Sent: [To: jvasq...@irvingisd.net; CC: krih...@irvingisd.net]; Manually run by krih...@irvingisd.net; Timestamp: Sep 9 2020 3:27 PM

Joseph Schmidt

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Sep 9, 2020, 5:32:04 PM9/9/20
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Are the messages showing in the sent folder of krih...@irvingisd.net?  Are the messages being put in the spam folder of the receivers?

This kind of looks like the emails are being blocked by the settings by the Gsuite admin.  I would check there.
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Kristine Harper

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Sep 9, 2020, 7:00:28 PM9/9/20
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I could understand that being the problem, except I’m running this add-on on two different documents and it works perfectly on the other document (Using the same email addresses).  I have done everything I can think of to fix the issue with this one (including recreating everything fresh) and it still just creates the merge and doesn’t send the email.  

Kristine Harper, PhD

On Sep 9, 2020, at 4:32 PM, Joseph Schmidt <glua...@gmail.com> wrote:



Joseph Schmidt

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Sep 9, 2020, 7:34:45 PM9/9/20
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First off, I want to apologize for not reading your email completely.  When you run the job do the emails show up in your sent folder?

I'm as stumped as you if one job works and the other doesn't.  
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Kristine Harper

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Sep 9, 2020, 8:02:06 PM9/9/20
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They do not show up in my sent folder.  

I’m so incredibly confused.

Kristine Harper, PhD

On Sep 9, 2020, at 6:34 PM, Joseph Schmidt <glua...@gmail.com> wrote:



The Hygiene Team

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Oct 31, 2020, 7:01:27 AM10/31/20
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Hello Kristine, were you able to get your issue resolved from the suggestions posted? I'm on the same stump as you are and been looking for solutions here. Thanks! 
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