inixielab.com

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Leroy Jones

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Jan 9, 2025, 1:44:07 PM1/9/25
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Does anyone on here have any personal experience dealing with inixielab.com?

Anyone here have any experience with the new DGM01 tube?

I ask because I am getting very concerned over the fact that I ordered one tube
to test an entire 7 day week ago, and have not heard back nor gotten a tracking number
for the shipping.   Their web site has no customer account sign-in, nor does it have any
way to check up on the status of pending orders.

Comments?   Anyone?

Robert Norman

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Jan 9, 2025, 2:25:05 PM1/9/25
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I bought one of their 6  tube clocks including tubes, arrived within 2 wks, one tube was DOA and was replaced within 2 weeks

Clock working fine but I’ve only had it running for a few weeks

Rob

On 9 Jan 2025, at 18:44, Leroy Jones <leroypu...@gmail.com> wrote:


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Nick Andrews

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Jan 9, 2025, 2:27:47 PM1/9/25
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I ordered a couple of their test boards with tube some time back and if I recall, it took a couple ot 3 weeks to get shipped.  No biggie.

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Leroy Jones

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Jan 9, 2025, 2:39:44 PM1/9/25
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One thing that really bugs me about their site is there is no customer account login to check status of pending orders.
That plus the fact that there is no communication about "order received" nor any info about tracking number.
I waited an entire 7 day week after charging it to my credit card and not a peep.   I canceled the order and opened a credit card dispute.
Not my first rodeo.   This is unacceptable.

Sadudu

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Jan 9, 2025, 8:51:59 PM1/9/25
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  I sincerely apologize for any inconvenience caused. Let me now walk you through the process of what happened.

  微信图片_20250110092903.png微信图片_20250110092910.png微信图片_20250110092915.png微信图片_20250110092918.png

Here's a chat from a week ago, you mentioned that you needed a test board and I promised to make one for free and send it to you after I learned of your need. And I have told you that it will take some time to produce the PCB, and you have replied that it is not urgent （THERE IS NO HURRY AT ALL!!!!!!!!）. After I draw the corresponding PCB, it will take me three days to produce it, and it will take me three days to mail it to my home. After I receive it, I have to do some simple soldering and testing. If you receive it, you should see it as a PCB with soldered pins.

I think it's very funny that I  made and sent you the PCB for free and you said I didn't ship it. I actually shipped the item when you first asked me.

Now that I've refunded you the money, the mailed item is a gift to you. This is just outrageous.

Leroy Jones

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Jan 9, 2025, 9:20:03 PM1/9/25
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High drama.   Caused by a failure to communicate.    Of course I get painted as the bad guy.   It always happens that way.
I am used to it.   However, fortunately, this only happens in way less than 1% of my transactions.   To everyone reading this,
think what you will.   I have done nothing wrong, given the nature of this situation.   It was caused by an unfortunate lack of proper
communication.    Yes.  I agree.  The entire ordeal is OUTRAGEOUS.    From start to finish.  Had I known it was going to turn out like this
I would have not touched it with a ten foot pole!    Beautiful looking tubes.  Great looking web site.   But no customer login nor order status available.
Paypal does not work.   Credit card only.   Last I heard and understood everything was ready.   Then an entire 7 days of complete silence ensued
after the payment was made via credit card.    Somehow when the money showed up, then communication suddenly stopped.
But I am the bad guy who did something wrong.    Gentlemen, is that not high drama right there?  I rest my case.     -Chuck

Richard Scales

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Jan 9, 2025, 9:44:35 PM1/9/25
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I ordered a DGM01 and it arrived in a couple of weeks as far as I can remember, the tube is lovely. I am now working on a custom tube project with the same manufacturer and so far have not had any comms issue though I would agree that their web site does not give the impression of being much of an e-commerce oriented thing at the moment. I note that they are using ShopPay for payments but I guess that does not provide any tracking updates etc.  Perhaps it may at some future point.
I suspect that their skills and focus are mostly in the area of nixie tube development for which I would give them much praise as that is where the future is going to be for our hobby. I have tracked the general price trend of nixies over just the last 8 years (as that is how long ago I developed an interest) and it seems to continue to spiral skywards as demand increases and supply, well, it's going to dry up some day!
I do hope that Inixielab (and anyone else doing the same) continue with their development and make a commercial success of it (and get to the point of having a real e-commerce site!).
 - Richard

Peter Hall

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Jan 9, 2025, 9:56:44 PM1/9/25
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There good Mate,have never heard off anybody,not receiveing there goods.Have bought 2kits(Tube+Base).The second one,had a bad tube,from a batch..They had the replacement,allready sent,b4 I reallized as it was for a giveaway 😀..Been happy with service...👍

From🚨Peter Hall😁 insidiousnixies🦘Utube


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Leroy Jones

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Jan 9, 2025, 10:00:56 PM1/9/25
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I started working with nixie tubes in 1990.  At that time there were still lots of National Electronics ones around.
When in Phoenix, AZ on a business trip in 1998, I drove over to Antique Electronic supply and bought out their entire stock
of National nixies.   Lots of NL-807 tubes in that bunch.   Then in 1999-2000 I started buying up B-7971 tubes so i could build
the scrolling text array that uses 16 of them.   Have enough of those to make another group of 8 to eventually make a 24- tube scrolling array.
Plenty of spares.   Those cost $10 each then.   So it is with just over 30 years of nixification under my belt that I now write this.
Things are getting rather weird I have to say, what with all of the up-and-coming "new" manufacturers and with strong doses of plenty of drama
to go with it along the way.    But who am I to say it?    I just wanted to test one of the new tubes.   That is all I wanted to do I swear it.

Nicholas Stock

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Jan 9, 2025, 10:01:46 PM1/9/25
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I bought a 4-digit clock from iNixie last month. Beautiful little clock, nice bright tubes, quite elegant. Longevity will remain to be seen as others have commented on before, but they should be congratulated for getting to this stage, it is no small feat. Thank you Sadudu.

Nick

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jb-electronics

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Jan 11, 2025, 3:08:17 PM1/11/25
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Sorry, I have to side with inixielab here. You (conveniently?) omitted the fact that you were in contact with the seller for a custom item, that was incidentally expertly produced. You did not mention that you had a direct line of communication with the seller. You did not mention whether you reached out after you didn't hear back. Yet, you writing publicly here on neonixie-l, where a lot of people can read these kind of insinuations, seemed like a good idea to you.

And then you mention "But I am the bad guy who did something wrong." Hmm.

Best regards
Jens

David Pye

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Jan 11, 2025, 5:42:59 PM1/11/25
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Also opening a credit card dispute that early seems pretty unreasonable to me - how much time do you have to do that?

Surely waiting a month or more would be allowed by your card company, given item is coming from overseas (not to mention being a bespoke item!)

David



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Adam Piórko

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Jan 11, 2025, 6:02:38 PM1/11/25
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You can use the chargeback procedure within 120 days (Visa and Mastercard), but this timeframe may be shortened by the financial institutions issuing the card (the bank). Using this procedure involves costs for the merchant – approximately $10-$20 if the claim is accepted. I have a payment terminal, and my price list indicates a charge of 60 PLN (around $15) for a chargeback.
In my opinion, the bank/card operator should not approve this claim.

Adam

Leroy Jones

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Jan 11, 2025, 6:06:38 PM1/11/25
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Well yes, you guys are correct in thinking that maybe I went a bit overboard.   However I had started seeing multiple red flags and so decided to
take it under control.    It will all sort itself out eventually.    The entire situation is now a very well defined one.    There is no more doubt.  No more red flags.
When I do business, I have certain requirements.   One of those requirements is clear-cut record keeping and documentation of a transaction.
A proper e-commerce web site always has customer login, order number, shipping tracking number, date order was received, and order status.
This particular one has none of those.    Then there was a week of silence in which I was not given any clue about what was going on.
So I took control of it.

Jeff Walton

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Jan 11, 2025, 6:54:38 PM1/11/25
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It might be best to discontinue protesting a situation that does none of us on the forum any good.  

 

inixielabs has shown itself to be a reputable member of this and other nixie groups.  I hope that they are successful with keeping nixie tubes alive for all of us to enjoy.

 

Jeff

  

Nicholas Stock

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Jan 11, 2025, 7:03:07 PM1/11/25
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Agreed Jeff.

Let's put this one to bed please.

Nick (moderator)

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