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I would check that it is wired correctly, including possible shorts. Then check it on a different QTC mother board to see if it is the motherboard. Then check a different type of tube on the original motherboard to see if you get the same effect (another check of the motherboard).
I also don't have a bench supply - it is on my list - but in the meantime, I use a NCH Nixie power supply and a breadboard. The power supply is rock solid and the voltage is easily adjustable.
Good luck.
This is the XN-11 board configuration from Pete's QTC PDF
The pinouts of the XN-11 as opposed to those on an IN-8-2 which is 0 to 9.