Big issue to recover my tasks

[Thomas Girard]

Dear all,

I have a  big issue.

I made a mistake by testing the outlook <>MLO sync. I have activated the sync, tested it, then decided that I didn't need it. After that I unfortunately deleted all my Outlook tasks BEFORE having the Oultook Sync desactivated in MLO....

So now, all´my task from MLO are also deleted.

I have tried to recover from severall bakup file. It doesn't work. I receive servall warning messages at the opening, telling me to be carefull before syncing. I choose NOT to sync with the cloud, but after that the tasks aren't recovered from my local backup.


I suppose that my Backup files are also empty .... Is there a way to import a Back-up from the cloud ? Do you have any suggestion ?

The picture below shows the list of my Backup file.

Thanks for you support, I'm deseperated, I simply can't work any more without MLO !

Thomas

PS: The crash was about 11h30 the 4/12/2014

[pottster]

Hi Thomas,

Can you describe exactly what happens when you try to open a back up file?

...

[Thomas Girard]

Hi Pottster,

I'have made a small screencast of the process :


http://screencast.com/t/UyIP93WAME

You may have to wait 1-2 minutes after cliking of PLAY.

Thanks in advance !

[pottster]

Hi Thomas,

Thanks for the screencast - very helpful. Okay, a slight disclosure, I'm out of my comfort zone with sync issues; I know there are others on the forum who are experts and perhaps they can chip in. In the meantime, from the screencast you appear to be opening a backup of a backup (there are two ".bak " in the file name) which may be related to the sync process and result in the dialog you are getting. Have you tried opening a local back up only i.e. a file with just one .bak at the end of the file name?

[Thomas Girard]

Ok, It seems like It worked this time !

What I did :

I opened the empty MLO file, and opened a backup file of yesterday. Then while opening the backup file, MLO wanted to sync with outlook (and probably to erase the task of my backup file since I have no outlook tasks). But I didn't opened Outlook, so MLO told me it can't acess to the outlook task and asked me if I wanted to switch off the Auto-sync with Outlook.

I choosed YES, and then the backup was correctly completed.

So I think that because of this outlook Auto-sync  option activated in MLO, every time I tried to open a backup file, it was immediately erased to fit to the Oultook task (0 task)

I hope it could help other to be carefull with the outlook auto-sync.

[Thomas Girard]

Thanks a lot Pottster for your reactivity !


you are probalby right too, because the solution I described below only worked with a .bak file, and not bak.bak.bak ... :-)

I have tried several times with the bak.bak.bak, without success

[pottster]

For further help you could email support ( sup...@mylifeorganized.net ) and send them your sync log (File/Synchronization/Open Sync Log). Good luck Thomas. 

For further help you