Norton is removing the dl of new release of MLO
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Peggy Jones
May 23, 2019, 3:51:24 PM5/23/19
to MyLifeOrganized
I can neither save nor run the download of the new release.
Norton puts up a box saying:
"MLO-Setup (2).exe.22o0rs4.partial is not safe and has been removed"
I've been trying for several days with the same result.
What can I do to fix this?
Thanks,
Peggy Jones
currently running 5.0.1
Win10
Alyona (MLO Support)
May 23, 2019, 4:01:51 PM5/23/19
to MyLifeOrganized
Hi,
Thank you for this message! We are 100% certain that it is a false positive detection since the new update for MLO does not contain any harmful files. We have already submit a dispute to Symantec, now we are waiting for their reply. Hope they will whitelist MLO very soon.
Meanwhile, you can follow advice from another user: "To get it to allow me to update, I finally had to turn off Norton’s Auto-Protect mode."
Thank you for this message! We are 100% certain that it is a false positive detection since the new update for MLO does not contain any harmful files. We have already submit a dispute to Symantec, now we are waiting for their reply. Hope they will whitelist MLO very soon.
Alyona (MLO Support)
May 27, 2019, 1:15:04 PM5/27/19
to MyLifeOrganized
We are glad to inform that the issue has been resolved. Here is the response from Symantec:
"We have verified your submission and as such this detection will be removed from our products. Please note that whitelisting can take up to 24 hours to take effect."
"We have verified your submission and as such this detection will be removed from our products. Please note that whitelisting can take up to 24 hours to take effect."
On Thursday, May 23, 2019 at 10:51:24 PM UTC+3, Peggy Jones wrote:
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