Folders Full Expanded When Returning to Workspace Tab

[TotheMoonAlice]

One of our associates has created a high-level folder for each of his clients and a workspace tab to correspond with a zoom-in view for each of them. We're noticing different folder-expansion behavior for two different client folders, but cannot figure out what is causing the difference.

For example:

Let's say he is viewing an All Tasks tab and the folder for Client A is collapsed, if he then selects the Client A tab, when he returns to the All Tasks view, the Client A folder is fully expanded, but when he views the Client B tab and then returns to the All Tasks view, the Client B folder is not fully expanded 

I noticed that the Client B tab options for syncing view with first tab is checked and syncing zoom with first tab is unchecked, but the Client A tab has both syncing view and syncing zoom with first tab unchecked, so we tried checking the "syncing with first tab" check box on Client A folder and switched back to the All Tasks view, but it was still full expanded.

Perhaps I simply need a better explanation for how the tab syncing options work in regards to the expansion? Or is this odd behavior?

[Dwight Arthur]

Hi Alice (or is it Ralph?)

I’m not sure if this is any help but here’s what I observed.

 

I have a few views which represent “All Tasks” zoomed in to a particular folder. My home tab is an unzoomed “All Tasks”. My zoomed views sync task selection with the home tab but not zoom, as I want to keep my home tab unzoomed.

 

To investigate your issue, I loaded MLO and went to the home tab. I found that the view was mostly collapsed but with the inbox expanded. I hit F6 to collapse all, then clicked to one of the zoomed views. I saw the appropriate folder, expanded. I clicked back to the home folder expecting to see the folder I had just viewed but it was collapsed again, with the inbox folder expanded. Same with the other zoomed view, I fully collapsed the home view, the zoomed view expanded the selected folder; back to the home view and only the inbox was expanded. So I fully collapsed the home view, expanded some other folder, closed MLO and reopened it, and repeated the test. This time instead of the inbox always open, the folder I had opened just before closing MLO was always opened.

 

My conclusion: the fact that one of your client folders consistently opens when you return to the All tasks view my not be related to your use of zoomed views, but may rather indicate that the particular client folder was open the last time your associate closed MLO.

 

I’m not suggesting that this is correct behavior for MLO, but if this explains the behavior it may be easier to manage it and also easier to document it to the developers.

-Dwight

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