Sync Problem?

[Lisa Heuer]

I have been having trouble with my cloud sync for the past few months.  My last successful sync was on 12/28/2016.  It keeps telling me that I've had "Too many invalid login attempts.  Please wait 10-15 min and try again."  Doesn't matter if I initiate the sync from my computer or phone.  The message pasted below also shows up when I try to sync from my computer.  Any thoughts?

03/30/2017 1:24:07 PM

MLO ver.: 4.4.3

Initializing sync: "MLO Cloud"

Local file name: D:\Users\Lisa\Desktop\20160111.ml

Sync direction: Local<->Remote

Previous sync not finished. Reusing session id.

Session id: {600F8B55-5D14-443B-9887-0C6A7139F358}

MLO Cloud Sync Web Service: https://sync.mylifeorganized.net/mlo/MLOInetSync.asmx?wsdl

Syncing with file on MLO Cloud: Default

Cloud file UID: {d0a2ca14-3d9c-4dd7-8d86-8d25dbddd8b5}

MLO Cloud user name: xxxxxxxxxxxxxxxxx (email deleted)

Modif. stamps in profile before sync: Local=152271 Remote=146232

Getting server message since this is the first sync for today....

Error: The user account has been locked because the max number of invalid logon attempts reached.

Please try again later (not sooner than in 60 minutes.) : xxxxxxxxxxx (email deleted)

Local modif. stamp: 232796

Local file modified

[Alexandra MLO Support]

Hi Lisa,
Please send full logs and problem description to supportATTmylifeorganized.net
Thank you!

пятница, 31 марта 2017 г., 11:23:59 UTC+3 пользователь Lisa Heuer написал: