Anybody having trouble with cloud sync?

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uh Clem

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Sep 5, 2019, 6:50:47 PM9/5/19
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I just started coming up with an error when I try to sync from my desktop. Closed the app and restarted as the message in "Details" suggested, but no luck. Closed down the desktop and tried syncing from my iPhone, and no luck there either. Is it just me, or is anyone else having trouble? (In many, many years,I've never had a syncing problem before, so I'm a little worried.)

uh Clem

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Sep 6, 2019, 12:15:53 AM9/6/19
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I guess it was just a server hiccup. Left it alone for a few hours, didn't change anything at all on my end, tried it again and now it's working. 

Nathan P. Hay

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Sep 6, 2019, 2:01:27 AM9/6/19
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Yes, mine isn't working tonight either.


On Thursday, September 5, 2019 at 6:50:47 PM UTC-4, uh Clem wrote:

Huw Evans

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Sep 6, 2019, 2:01:27 AM9/6/19
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Sync is back now - all good :)

Joel

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Sep 6, 2019, 2:01:27 AM9/6/19
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Yep, same problem here. 




On Thursday, September 5, 2019 at 6:50:47 PM UTC-4, uh Clem wrote:

Ambassador Dave

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Sep 6, 2019, 2:01:27 AM9/6/19
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It's not just you, I've been unable to sync for at least a couple hours as well.  I tried from both the desktop and Android apps.


On Thursday, September 5, 2019 at 6:50:47 PM UTC-4, uh Clem wrote:

Huw Evans

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Sep 6, 2019, 2:01:28 AM9/6/19
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I'm having the same problem - must be an outage of some kind.


On Friday, 6 September 2019 08:50:47 UTC+10, uh Clem wrote:

Aiman A

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Sep 6, 2019, 2:01:28 AM9/6/19
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Same, I'm having issues as well with the cloud.

Error: The Cloud was not able to process your request now. Please try again in a few moments. (TExSyncUnexpectedServerError)
Checking Cloud status since sync error detected...

Alyona (MLO Support)

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Sep 6, 2019, 2:27:53 AM9/6/19
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Hi,

Yes, the Cloud Sync service was down for a few hours this night (10pm - 2:30am UTC, September 5-6). It has now been restored. We are working to understand the root cause of the issue.

We apologize for the inconvenience and thank you for your patience and understanding in this matter.
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