Solar Winds / Munki Agent 3.2 Reverts back to 2.2 on Macs

[D Pacelli]

Hey all, we use Munki (Solar Winds) to manage our business Macs. 

All our Macs are running the Solar Winds agent 2.2.0. I try updating the Macs to the newest agent 3.2.1. However, eventually all the Macs revert back to 2.2.0. I talked with my senior engineer, who said it might have to do with how Munki was originally configured. It was setup by a previous engineer who knew a lot about Munki. 

I am new to Munki, and unfortunately I don't know much about it. Has anyone else encountered this issue? Can anyone else help me resolve this??

Thank you!!

David

[Gregory Neagle]

This doesn’t sound related to MunkiWebAdmin at all. 

I’d start by contacting Solar Winds, since presumably you are paying them for support. 

“Solar Winds/Munki Agent 3.2” is something unique to Solar Winds and I think it’s unfair to expect opensource volunteers to troubleshoot it for free. 

Sent from my iPhone

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[D Pacelli]

Well now, it is a good thing I did preference my original post with I am new to Munki... Plus, I wasn't expecting anyone to troubleshoot for free. Anyway, thanks for the reply!! 

On Thursday, August 22, 2019 at 9:59:03 AM UTC-4, gregneagle wrote:

This doesn’t sound related to MunkiWebAdmin at all. 

I’d start by contacting Solar Winds, since presumably you are paying them for support. 

“Solar Winds/Munki Agent 3.2” is something unique to Solar Winds and I think it’s unfair to expect opensource volunteers to troubleshoot it for free. 

Sent from my iPhone

On Aug 22, 2019, at 6:54 AM, D Pacelli <pace...@gmail.com> wrote:

Hey all, we use Munki (Solar Winds) to manage our business Macs. 

All our Macs are running the Solar Winds agent 2.2.0. I try updating the Macs to the newest agent 3.2.1. However, eventually all the Macs revert back to 2.2.0. I talked with my senior engineer, who said it might have to do with how Munki was originally configured. It was setup by a previous engineer who knew a lot about Munki. 

I am new to Munki, and unfortunately I don't know much about it. Has anyone else encountered this issue? Can anyone else help me resolve this??

Thank you!!

David

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