Problems

[Clint Chaplin]

I purchased two Mooltipass Mini BLE units during the crowdfunding phase.  I just got around to firing them up for the first time, and boy did I get problems.

The first unit, I plugged in, and inserted the card.  The unit asked if I wanted to set up a new user, which I did.  I created the user, and then took my eyes off the unit for a few minutes.  Whe I came back, the unit screen was blank, and I had to unplug ot for a while and then plug it back in to get it back.  However, the card I created the new user on  is corrupted; all I get when I plug the card in is "Unknown Card Inserted".  Any way to reset the card?

The other unit I was marginally more successful with.  I plugged it in, inserted another card, and set up a user again.  However, when I scroll through the Settings menu, I get "002 Contact Support" errors.

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Clint (JOATMON) Chaplin

[mathieu...@gmail.com]

Hello Clint!

You can indeed reset the card! Simply head to the advanced tab in Moolticute by pressing ctrl-shift-f2. In it you'll find a button to do so :)

To solve 002 errors, update your firmware to the latest version using www.themooltipass.com/updates :)

Mathieu

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[Clint Chaplin]

I'm not seeing the reset card button:

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Clint (JOATMON) Chaplin

[mathieu...@gmail.com]

Is the device displaying "unknown card inserted"?