Norton removing Mnemosyne 2.3 as unsafe program

[Nary]

Hi,

I don't know if the Mnemosyne people know that Norton Internet Security is removing the 2.3 download of Mnemosyne. When I checked Quarantine, it says two things:

One shows in glaring red that Mnemosyne has 'WS.Reputation.1' present. The risk is labeled 'medium.' Then it has another red problem that it says is high risk, and this is the exact info:

"bit47dd.tmp contained threat Suspicious.Cloud.9.B"

We have been unable to successfully download Mnemosyne to either Tom's Acer netbook running Windows 7 or my iMac running Bootcamp with Windows 7 Premium. I 'restore' the program and check the 'exclude' box, and it says that was successful, and turns green. However, nothing changes. The original download remains corrupted and a new download gets removed again.

Our efforts to download the program have been over several weeks.

I have used the previous version of the program for several years. I cannot believe that it would genuinely contain anything harmful. Anyone know why Norton is saying that it does? Is there any way to get it to stop doing that? Thanks

[Peter Bienstman]

Hi,

Not sure what could have caused this, you're the first to report this.

Perhaps your PC was infected before, and a virus managed to infect the download?

Or perhaps Norton is overly suspicious...

Peter

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[Oisín]

I don't know anything about Norton Internet Security, but out of curiosity I ran the installer through Jotti's malware scan, which tested the file with 22 scanners. None of them reported that they had detected a virus. You can check the results here:

http://virusscan.jotti.org/en-gb/scanresult/e6b32f653eb2740c84ba6366aef4bee4bce545db

Both those "viruses" you mention do not seem to be directly linked to any particular virus -- rather, they're some kind of heuristic detection feature built into NIS. Have a look here:

http://www.mindworkshop.info/windows/the-norton-symantec-ws-reputation-1-false-positive/
http://community.norton.com/t5/Norton-Internet-Security-Norton/Threat-detected-suspicious-cloud-9/td-p/1123744
http://www.symantec.com/security_response/writeup.jsp?docid=2013-082711-5410-99

I'd suggest running another antivirus tool for a second opinion; it might be that your system is already infected by a virus, or that Norton is declaring that lots of things look like a virus and reacting in kneejerk fashion.

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[Gnome]

False positives (files that are detected as viruses, but who are not) can be reported here: https://submit.symantec.com/false_positive/