Money won't start (??? after Windows 11 Update ???)

[Doris Tomlin]

MSMoney crisis! When I tried to open MSMoney today, I got a couple of error messages, and the program did not start. Is my next step to re-install MSMoney? I'm kind of afraid to start any repair without some advice first! 

I initially thought that this was related to a recent Windows 11 update, but I don't actually see any recent updates in my Update History other than antivirus Definition updates. All the Quality, Driver and Other updates were installed nearly a month ago. 

I have the MSMoney install file and the .dll that needs to be corrected saved on my laptop and in a few other backup locations. Is it time to use them? 

Panicked, because it's time to start working on my income tax return, and a lot of the info I need is in MSMoney!

Doris Tomlin

[joe dempsey]

You need to say what version of Windows 11 you are using?

32-bit or 64-bit?

What is the latest Quality Updates?

[Bob Smiley]

Did you install any other programs recently? Maybe they installed a bad comctl32.dll?

[Doris Tomlin]

I thought I was installing a Windows update just a couple of days ago. I chose  UPDATE and RESTART, and then went to bed. In the morning the laptop was ready to go, so I assumed that the update had been installed, but the Update History doesn't have a record of it. 

Here are the specifications that you asked for. I didn't intentionally install any new software recently. 

DEVICE SPECIFICATIONS
Device name MOMS2020
Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz   1.19 GHz
Installed RAM 8.00 GB (7.79 GB usable)
Device ID 8B312271-5385-42EB-AE99-E7179CA81D8B
Product ID 00325-81679-48719-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

WINDOWS SPECIFICATIONS
Edition Windows 11 Home
Version 23H2
Installed on ‎1/‎17/‎2023
OS build 22631.4890
Experience Windows Feature Experience Pack 1000.22700.1067.0

LATEST QUALITY UPDATE
2025-02 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5051989)

Successfully installed on 2/11/2025

[joe dempsey]

The latest Windows update is 24H2

Maybe someone or something changed your COMCTL32.com

[Doris Tomlin]

My laptop is dead. The error I was seeing was probably the beginnings of a corrupted hard drive. I was able to repair whatever was keeping MSMoney from opening and I used it for a couple additional days. Then today I got the infamous blue screen of death, and nothing I have tried has revived the machine. So thank you to Joe Dempsey and Bob Smiley for attempting to address my problem. It was not a MSMoney problem.
Doris Tomlin

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[Cal Learner]

Doris, sorry you have to go through this.  I hope you can read out your *.mny file or a recent backup (*.mbf). I have my weekly scheduled backup go to a USB flash drive.  There are inexpensive USB adapters that may allow another computer to read files from your old drive-- even if it is a solid state drive.

A reinstallation of Windows might get the computer going again, but a new faster computer might be the better way and give better performance.

Thanks for getting back to us with the follow-up. 

[rustyfender04]

Doris, here's a list of programs one can use to identify a bad drive...

https://www.diskgenius.com/resource/program-to-check-hard-drive-health.html

New laptop drives are not expensive if you desire to keep your hardware. Once installed, you can reinstall Windows, and then reinstall Money. If nothing else, this gives you a backup machine if you decide to buy a new laptop altogether. 

You can also buy an external adapter to access the data on your old drive.