Frontier VoiceMail

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Dyan Cushing

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Oct 25, 2021, 8:30:08 PM10/25/21
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Since the recent conversion to the requirement to dial 707 before local numbers I began having issues with Frontier VoiceMail. After 3 calls and over 3 hours I now have a trouble ticket and some explanations. This may be effecting other 707-629 customers with Frontier VoiceMail.
1. I was unable to pick up my voice messages using the Voicemail Access Number 707-629-1001. I checked the website and this was still identified as the correct number.
Resolution - the new/current number is 844-994-4993. I was able to access my voice mail but oddly had no messages for over a week.
2. I am unable to call my home phone and leave a message.
Frontier created a ticket 1987355 stating “all the devices for the switch your line is programmed are not accessible”.

I’ve reported the need to update the website but don’t have a lot of confidence it will be done until I make a follow up call. I don’t know how many people may be effected but wanted let folks know what’s going on just in case.

Dyan

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Yarrow Rain King

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Oct 25, 2021, 8:51:53 PM10/25/21
to Dyan Cushing, Mattole Group
I’m having the same issue. My landline indicates that I have messages but Im unable to access them…
Thanks for the info.


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> On Oct 25, 2021, at 5:30 PM, 'Dyan Cushing' via Mattole Valley Bulletin Board <mat...@googlegroups.com> wrote:
>
> Since the recent conversion to the requirement to dial 707 before local numbers I began having issues with Frontier VoiceMail. After 3 calls and over 3 hours I now have a trouble ticket and some explanations. This may be effecting other 707-629 customers with Frontier VoiceMail.
> --
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GABRIELLE COHEN

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Oct 25, 2021, 9:08:55 PM10/25/21
to Yarrow Rain King, Dyan Cushing, Mattole Group
Is that why I couldn’t call a local number when I was in Petrolia this weekend? We have to dial 707 now? Thanks for the info. Gaby

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> On Oct 25, 2021, at 5:51 PM, Yarrow Rain King <ditc...@gmail.com> wrote:
>
> I’m having the same issue. My landline indicates that I have messages but Im unable to access them…
> To view this discussion on the web visit https://groups.google.com/d/msgid/mattole/83FF179B-5813-40BA-B302-5E6C14F6CBDE%40gmail.com.

Daisy Cockburn

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Oct 25, 2021, 9:11:39 PM10/25/21
to Yarrow Rain King, Dyan Cushing, Mattole Group
Same here...

Dyan

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Oct 26, 2021, 6:25:52 PM10/26/21
to Mattole Valley Bulletin Board

Daniel updated the switch and now incoming calls are being directed to voicemail. 
You can also pick up messages from your phone or access them remotely calling 1-707-629-1001.
Dyan
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Nathan Queener

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Oct 27, 2021, 1:06:31 PM10/27/21
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I've had the experience Kathy describes as well the last couple of days in a couple instances - it seems to only be true with certain numbers, because I can call other 1-707-629 #s just fine. When I contacted Frontier the only answer they gave was that the numbers I was attempting to call must be inactive/disconnected.
-Nathan

On Wed, Oct 27, 2021 at 9:18 AM Kathy Radke <kathry...@gmail.com> wrote:
Not all resolved. Tuesday evening, I called a local number using 1-707-629-xxxx and after a number of rings, was shunted to their voice mail, where a male recorded voice said, "To call this number, you must dial 1-707-then the prefix and local number. Please hang up and dial again."   So ??????
Kathy

To view this discussion on the web visit https://groups.google.com/d/msgid/mattole/5709ffbb-37a1-4152-b840-7938ef032365n%40googlegroups.com.

Gabrielle Cohen

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Oct 27, 2021, 1:09:12 PM10/27/21
to Nathan Queener, Google
I just tried to call Bill, the boss at Frontier in Ferndale, and I got the message telling me to use a 1 and area code, even though I had done just that.  They are an absolute ludicrous mess!  Cheers, Gaby

leigha campbell

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Oct 27, 2021, 1:48:15 PM10/27/21
to Gabrielle Cohen, Nathan Queener, Google
I contacted Rich and Bill in Ferndale.  They are now aware of the issue and are trying to resolve it.


Leigha Campbell
Empress Farms
Admin



Gabrielle Cohen

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Oct 27, 2021, 1:53:39 PM10/27/21
to leigha campbell, Nathan Queener, Google
Thanks Leigha, you rock!

leigha campbell

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Oct 27, 2021, 2:57:32 PM10/27/21
to Gabrielle Cohen, Nathan Queener, Google
You do!!!


Leigha Campbell
Empress Farms
Admin


cedar mcculloch-clow

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Oct 27, 2021, 10:36:14 PM10/27/21
to leigha campbell, Gabrielle Cohen, Nathan Queener, Google
I called the 800 # and got to a dude named Alex. He was a little bit slow but got a trouble ticket issued. Later this afternoon our local Frontier tech wizard, Bill called to say he had resolved the issue, and indeed he had. Yay! I use my land line and voicemail quite frequently. Cedar

To view this discussion on the web visit https://groups.google.com/d/msgid/mattole/8B9763AE-9F27-4EB5-83C8-B1EEFF62E4B0%40empressfarms.com.
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