Presence Sensor Air - unable to update version

[Drew Jones]

I've just bought a couple of Presence Sensor Air off eBay. They're in working order and successfully detecting motion.

However, I can't figure out how to update them to the latest version. They are currently  stuck on 11.1.9.1 (the current version is 15.6.4.9).

I struggled to learn them in. Config refused to pair after selecting them in the Air Device Search. Eventually, I managed to get them learned in using the Air Device Search in the Loxone App.

I've tried:

- Waiting for a few of hours.

- Rebooting the Miniserver.
- In Device Status, right click -> "Keep Device awake", but that option is not available (It is on the other Presence Sensor Air's).

Any ideas welcomed.. Thanks in advance.

(I'm a DIYer, not a pro.)

[Drew Jones]

Update: I figured it out!

As I drifted off to sleep last night, I was wondering how to stop the Presence Sensor Air from going to sleep.

And the answer was - to not let it go to sleep in the first place.

So, this morning I wired the Presence Sensor Air to 24V and re-learned them in, then as if by magic, the update began immediately!

I disconnected the 24V, re-learned them in with battery power, and they're looking good and working as expected, all up to date.

[Massud Mojra]

Hello everyone,

Every time there is lightning in our area, my motion sensor (Loxone system) goes out and keeps blinking red. This has happened a few times, but every time it comes back and resets itself. Lately, when this happens, it takes longer and longer to reset itself. It has been a month since it went down, but it has not yet reset. Can anyone help, please? 

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