Initial project scoping

[Vallery Lancey]

Hi everyone!

Now that the SIG is real… there’s no end of work to do. And the first work is to pick what that will be. ;)

Our charter outlines general usability concerns, such as accessibility, internationalization, and user-friendliness/UX. I think we should start with tackling 1 project, maybe 2 (to leverage different skillsets + avoid having too many cooks).

Here’s some examples from the initial SIG formation combos, and some of my own thoughts:

• Creating common translation tooling for Kubernetes tool CLIs
• Look at translation shims for Kubernetes APIs
• Look at accessibility concerns and functionality (EG screen reader friendliness)
• Creating common internationalization tooling for Kubernetes tools
• Aside from language, many different conventions exist across cultures, like numeric representation, date format, orientation of text, etc
• Look at adding (noninvasive, user-gated) telemetry for future UX feedback.
• Launch user studies (especially user archetype data & feature/workaround requirements). This is a HUGE topic, and I especially look to Tasha and Gaby on this topic for their expertise. As engineers, we love to build things that we think should be built, and Kubernetes would benefit from a better understanding of its users. :)

I’d love to get some initial opinions + other suggestions!

-Vallery

[Rajakavitha Kodhandapani]

Hi,

These are great thoughts!!!!

I just had to add that Accessibility is beyond screen reader friendliness . We may want to  prioritize the guidelines listed here : https://www.w3.org/WAI/standards-guidelines/wcag/ and then plan for the Quarterly milestones.

Regards,

Rajie

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[Alessandro Festa]

Hi there,

was thinking about a tailored experience based on the user skills/type. While Developers may be the primary actors we have other types of users who may benefit or have the need to use K8s and for them, the full experience is simply "too much" in terms of required skills, number of manual steps to configure/launch. We should look at a way to "help" those users. This  would require us to gather the personas and their user stories, maybe as part of the user studies topic?

Alex

[Gaby Moreno]

Hello,

Vallery, sounds like a great list!

For your point on user studies, one of the ideas I wanted to throw out there is putting together some sort of end user survey in a similar vein to StackOverflow's Developer Survey. I think something like this could be a fun kick off project that builds awareness of our SIG within the the end user community, allows us to gather a quantitative pulse of the community and also recruit end users for future more qualitative engagements. Is this something that we could collaborate with SIG PM on? 

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[Vallery Lancey]

I think that would be an awesome resource to have (and definitely attainable)! Do you think you could put together a brief proposal?

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[Stephen Augustus]

SIG PM would definitely be happy to help out with that!

Let us know when you have a proposal, Gaby!

-- Stephen

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[Gaby Moreno]

I'd be happy to!

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[Gaby Moreno]

Brendan, sounds awesome! 

On Mon, Jul 22, 2019 at 3:13 PM Brendan Burns <brendan...@gmail.com> wrote:

Just for everyone to know, we also have access to fund things from the CNCF, so if there is piece work like translation, user studies, etc that we'd like to hire/contract out that's a possiblity too and I can help connect the dots.

--brendan

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[Brendan Burns]

Just for everyone to know, we also have access to fund things from the CNCF, so if there is piece work like translation, user studies, etc that we'd like to hire/contract out that's a possiblity too and I can help connect the dots.

--brendan

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[Himanshu Pandey]

Hi All, 

Additionally, we can also include areas where projects are built on top of Kubernetes or the organizations/projects that add wrappers on top of Kubernetes as per their org needs. 

Just a thought. 

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[Rajakavitha Kodhandapani]

Thanks Brendan,

May be we could hire/contract accessibility experts to provide us an initial Accessibility assesment of various Kubernetes Artifacts.

As a SIG we could then address the Priority 1 Issues.

Regards,

Rajie  

On Tuesday, July 23, 2019 at 1:59:52 AM UTC+5:30, Brendan Burns wrote:

Just for everyone to know, we also have access to fund things from the CNCF, so if there is piece work like translation, user studies, etc that we'd like to hire/contract out that's a possiblity too and I can help connect the dots.

--brendan

On Mon, Jul 22, 2019 at 1:08 PM Gaby Moreno <gaby.le...@gmail.com> wrote:

I'd be happy to!

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[Brendan Burns]

Can you put together a rough statement of work? (not more than 1-2 pages) and then we can propose it to the CNCF.

Thanks!

On Mon, Jul 22, 2019 at 8:03 PM Rajakavitha Kodhandapani <krajak...@gmail.com> wrote:

Thanks Brendan,

May be we could hire/contract accessibility experts to provide us an initial Accessibility assesment of various Kubernetes Artifacts.

As a SIG we could then address the Priority 1 Issues.

Regards,

Rajie  

On Tuesday, July 23, 2019 at 1:59:52 AM UTC+5:30, Brendan Burns wrote:

Just for everyone to know, we also have access to fund things from the CNCF, so if there is piece work like translation, user studies, etc that we'd like to hire/contract out that's a possiblity too and I can help connect the dots.

--brendan

On Mon, Jul 22, 2019 at 1:08 PM Gaby Moreno <gaby.le...@gmail.com> wrote:

I'd be happy to!

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[Rajakavitha Kodhandapani]

Sure!!!! I will do that.

Rajie

[Tasha Drew]

I would definitely like to start building out the muscle of user studies. I think it would be cool to:

- propose personas for the project (who do we need to build for? who is trying to use Kubernetes to get their job done?)

- collect data about how we are serving those groups of users. Learn how to do outreach to those who aren't subscribed to the open source mailing lists, etc. Kubecon is a great opportunity to reach out to many users who are not engaged in contributing.

Exciting times!

--Tasha

[Brendan Burns]

I think the right thing to do here is to identify 1-3 initial subprojects (e.g. internationalization, personas, etc) and do those.

I know it's exciting to try to do everything, but I think if we focus early on developing the right process/muscles we'll be much more efficient going forward.

--brendan

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[Gaby Moreno]

Here is a first stab at the end user survey proposal. I have it based on a higher production quality right now e.g. if we wanted the end result to be an interactive site to facilitate browsing. Totally open to feedback/collaboration though!

https://docs.google.com/document/d/1CPa_Ls4RFLeZVM6IJbsxiM7Q5fgiUnSzvTA1Uo8Mg4k/edit?usp=sharing

Also, is there a better place to put the draft proposal?

-Gaby

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[Rael Garcia]

I think it would be great to request a SIG repo at `https://github.com/kubernetes-sigs/` and create a project for the initiatives to come. This will ease sharing them with the community, give more visibility to the new SIG and allow more folks to get involved via issues.

For localization / internationalization, kubectl has some work already done at https://github.com/kubernetes/kubernetes/tree/master/translations, although it looks a bit abandoned. I'm working on the Spanish strings at the moment (https://github.com/kubernetes/kubernetes/issues/78352). I'm pretty confident that some folks from SIG-Docs localization teams will jump into the translation effort happily.

Rael

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[Himanshu Pandey]

I have created this Issue for creation of repo user-research as per the charter. 

https://github.com/kubernetes/org/issues/1046

Does anything need to be changed/updated?

[Himanshu Pandey]

Closed that for now after discussing with Tasha. 

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Thanks,

Himanshu Pandey   |  Senior Customer Engineer                 | +1 (650) 846-1832 
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[Tasha Drew]

Thanks Himanshu!

I've opened a request for sig-usability under kubernetes-sigs: https://github.com/kubernetes/org/issues/1047