Hi Joan,
I have had a chat with Henry and agreed on the next steps.
Regards
Ronald Sebunya|Business Development Executive
Investment clubs & Saccos|dfcu Bank|
( :+256 0200 504813 | +256 752 125 963
*:Rseb...@dfcugroup.com|Web: www.dfcugroup.com

From: Joan Ntabadde <JNta...@dfcugroup.com>
Sent: Friday, 12 February 2021 12:20
To: Henry Tebajjukira <henr...@gmail.com>
Cc: julie...@gmail.com; Veronica Sentongo <VSen...@dfcugroup.com>; Ronald Sebunya <rseb...@dfcugroup.com>
Subject: RE: Request to reactivate SACCO account: The Knights Cooperative Savings
Dear Henry,
Thanks for reverting. Ronald will reach you this afternoon.
Thanks and Kind regards
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Joan Ntabadde| Customer Experience| dfcu Bank|
( :+256 312300 359 |Mobile: 0776760559
*:JNta...@dfcugroup.com|Web: www.dfcugroup.com

From: Henry Tebajjukira <henr...@gmail.com>
Sent: 12 February 2021 12:00
To: Joan Ntabadde <JNta...@dfcugroup.com>
Cc: julie...@gmail.com; Veronica Sentongo <VSen...@dfcugroup.com>; Ronald Sebunya <rseb...@dfcugroup.com>
Subject: Re: Request to reactivate SACCO account: The Knights Cooperative Savings
Dear Joan,
Sorry about that, and the delayed response. The email had gone to my spam folder.
I use a different number, +256783902570.
Best,
Henry
On Wed, Feb 10, 2021 at 10:24 AM Joan Ntabadde <JNta...@dfcugroup.com> wrote:
Dear Henry,
Thank you for reaching us. Sorry to hear about your colleagues but happy to support your efforts to revive the Sacco.
Our colleague, Ronald Sebunya, our Business Development Executive in charge of Investment Clubs and Saccos has not been able to reach you on 0791 292 881. The extra contact for The knights SACCO +256(772)680158 – person is in a meeting.
Please share an alternative contact and he will reach you right away.
Thanks Veronica for sharing this with me.
Thanks and Kind regards
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Joan Ntabadde| Customer Experience| dfcu Bank|
( :+256 312300 359 |Mobile: 0776760559
*:JNta...@dfcugroup.com|Web: www.dfcugroup.com
From: Veronica Sentongo
Sent: 10 February 2021 09:49
To: henr...@gmail.com; julie...@gmail.com
Cc: Joan Ntabadde <JNta...@dfcugroup.com>
Subject: Request to reactivate SACCO account: The Knights Cooperative Savings
Dear Henry,
Thank you for sharing your concern with the bank. Please be advised that Joan (copied on this email) will be sending someone from her team to reach out to you on the same.
Joan, kindly advise who can assist with this Customer request:
“A group of colleagues and I opened a dfcu Bank SACCO account and many lost interest along the way. We would like to either restructure it or reduce the number of people involved.
Kindly advise how we can reactive this account and withdraw the money for those who have been impacted.
Account Number: 01101111657911 – The Knights Cooperative Savings”
Henry Tebajjukira
0791 292 881
Kind Regards,
Veronica Sentongo| Chief Change & Innovation Officer | dfcu Bank |
Tel: +256 312 300216|Mob: +256 773 675 423
Email: VSen...@dfcugroup.com |Web www.dfcugroup.com
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