Wincor Nixdorf ATM Not connecting to Host - ProCash-NDC/DDC TCPIP connection

[Maria de Lourdes Mora Bejarano]

Hello,

Hello, I am having problems starting TCP communications in my WincorNixdorf ATM (Windows 7).

Trying to contact Wincor people is not an easy task. 

Does anyone know what configuration setting one uses to allow TCP connections from an ATM to an ATM Controller? 

According to netstat, the TCP port is not being opened on the ATM. 
Therefore, I can't connect to the Controller :-( 
Settings in TCPIP_PROJECT are set correctly, but I suspect either: 
1. TCP comms is not enabled, or 
2. My custom.ppf file is not activated or

3. I am using a simulated comms dll and not the tcpip.dll ( I saw this item in another post way back in 2009, in this case I would like to know where to check if I am using simulated comms dll instead of tcpip.dll)

Thanks a lot

Maria

[kapilashantha rajapaksha]

Hi,

Let me know the message type ? is it NDC or DDC ? and Version as well ?

Normally you can change registry-

[HKEY_LOCAL_MACHINE\SOFTWARE\Wincor Nixdorf\PROTOPAS\CURRENTVERSION\CCOPEN\COMMUNICATION\TCPIP\PROJECT]
"TRANSPORTSIZE"="4096"
"TYPE"="CLIENT"
"REMOTEPEER"="192.168.1.203"
"KEEPALIVES"="YES"
"CLOSETIMEOUT"="20"
"CODINGDLL"="C:\\PROTOPAS\\BIN\\DCTCP2H.DLL"
"CLIENTOPENRETRY"="0"
"PORTNUMBER"="6300"
"ADMINSIZE"="8200"
"OPENTIMEOUT"="20"
"SENDTIMEOUT"="20"

Further, you can change pram if you require only

[HKEY_LOCAL_MACHINE\SOFTWARE\Wincor Nixdorf\PROTOPAS\CURRENTVERSION\LYNXPAR\APPLICATION]
"SEND_POWER_UP"="ALWAYS"

Regards

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[Maria de Lourdes Mora Bejarano]

Hi,

 

Thanks for replying :)

The message type is DDC and the version is DDC 3.0

 (ProCash / DDC 3.0 ATM application)

 

I will check up and make the updates to the windows Registy

a)  [HKEY_LOCAL_MACHINE\SOFTWARE\Wincor Nixdorf\PROTOPAS\CURRENTVERSION\CCOPEN\COMMUNICATION\TCPIP\PROJECT]

b) and "SEND_POWER_UP"="ALWAYS"  

I will keep you updated.

 

Thanks again and have a wonderful day,

 

Maria

[Guimbala Coulibaly]

Bonsoir, Je ai un problème de communication avec mon GAB WincorNixdorf CINEO C2070 sous XP ProCash NDC Qui ne arrive pas une Communiquer avec le serveur hôte Mais arrive un soi Mettre en service sans connexion Physique du câble Réseaux et Autres types de connexion. Je CONSTATE Que l'apoplication is en Connexion avec localhost. Mais le faire connecter au serveur  

Merci de me repondre 

Guimbala 

Le lundi 9 février 2015 0:14:43 UTC, Maria de Lourdes Mora Bejarano a écrit:

Bonjour,

Bonjour, Je ai des problèmes à partir de communications TCP dans mon WincorNixdorf ATM (Windows 7).

Essayer de communiquer avec les gens Wincor est pas une tâche facile. 

? Est-ce que quelqu'un sait ce que la mise on utilise pour autoriser les connexions TCP à un guichet automatique à un contrôleur ATM configuration  . Selon netstat, le port TCP ne est pas ouvert sur ​​la ATM  Par conséquent, je ne peux pas se connecter au contrôleur:-(  Paramètres dans TCPIP_PROJECT sont correctement réglés, mais je soupçonne soit:  1. comms TCP ne est pas activé, ou  2. Mon fichier custom.ppf est pas activé ou

3. Je utilise un comms dll simulé et non l'tcpip.dll (je ai vu cet article dans un autre post chemin du retour en 2009, dans ce cas, je aimerais savoir où pour vérifier si je utilise simulé comms dll lieu de tcpip. dll)

Merci beaucoup

Maria

[Alejandro Revilla]

Why do you think this could be related to jPOS?

Is your ATM running jPOS?

--

@apr

[Maria de Lourdes Mora Bejarano]

Hello, Alejandro.
I posted the communication problem in jpos forum because I think someone with a similar problem may help me. I have a server waiting for  communications from my wincor ATM. It seems to me that the paramerters in the ATM are ok. But no comuncation on start up. Network is working but the ATm does not send Startup Message. Can you help me with this or point me to the right forum?
Thanks, María

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[Alejandro Revilla]

Sorry, I'm not aware of any Wincor-Nixdorf public forum.

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[Muhammad Tahir]

hi
can you tell me about latest version of probase (Windows 7)

[Mark Salter]

On 04/07/15 07:30, Muhammad Tahir wrote:
> can you tell me about latest version of probase (Windows 7)

On a jPOS mailing list, you might get lucky.

Why not ask the vendor of the product?


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Mark

[Maria de Lourdes Mora Bejarano]

Hello Muhammad,

Thanks for your question.

The version of the Software I am using is:

 - ProBase / C CASH (XP / Win7 32 bit)

        * ProBase /C CASH V.1.1/30

        * ProSetup V.3.1/06

-  ProCash/DDC 3.0

       * ProCash / DDC (div.) 3.0 / 00

       * ProInstall CD NDC/DDC (div.) 3

       * User Card Complete Product

- Firmware /Driver / Utilities V3.2

     

- ProChip / EMV D/C (div.) 3.0 / 00

     * ProInstall 3pary manufacture

Thanks and have a good day

Maria

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[Maria de Lourdes Mora Bejarano]

Hi Mark,

Thanks, I will post it on JPOS  mailing list

Have a good day,

Maria

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[delgerba...@gmail.com]

Hello 

My name is Delger bayar Paashkaa 

i have problem . 

I want buy license for emv 3.0 for wincor

Where is buy. and how to clear demo version . 

Please tell me . 

[delgerba...@gmail.com]

where is buy real license for emv 3.0 for wincor 

[Victor Salaman]

Maybe Wincor Nixdorf?

/V

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[Ricky Ridone]

Hi, I`m Riki Ridwan from Jakarta.

Let me to answer.

to open TCP port you have to use comtcip.dll on registry :

[HKEY_LOCAL_MACHINE\SOFTWARE\Wincor Nixdorf\ProTopas\CurrentVersion\CCREPMGR\FRM_REPOSITORY]

"CCCommunication1"="C:\\PROTOPAS\\BIN\\dcsimcom.DLL" ----> change to "C:\\PROTOPAS\\BIN\\comtcpip.DLL"

and make sure the file comtcpip.dll exist on C:\\PROTOPAS\\BIN\

regard

[Maria de Lourdes Mora Bejarano]

Hello Ricky,

 Thank you for your answer.

I will test it and give you the results.

Have a good day,

Maria Mora Bejarano

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Maria de Lourdes Mora-Bejarano

Adress: 411, 82ème. Rue Ouest

            Québec, QC, G1G-3A4

            Canada

Phone: (418) 977-6242 

           (418) 925-9938   mobile

[Maria de Lourdes Mora Bejarano]

Hello Ricky,

Thanks for your answer.

Unfortunately it did not work.

I checked my configuration in Registry and it does says [HKEY_LOCAL_MACHINE\SOFTWARE\Wincor Nixdorf\ProTopas\CurrentVersion\CCREPMGR\FRM_REPOSITORY]

"CCCommunication1"="C:\\PROTOPAS\\BIN\\comtcpip.DLL".

Also comtcpip.dll is present on C:\\PROTOPAS\\BIN\

The ATM starts, the application starts as it should but for some reason the ATM does not send the "Power Up Message" to the host.

I would like to send you the sections of the CUSTOM.PPF file where the TCPIP configuration and the DDC application are:

------------------------

[TCPIP_PROJECT]

REMOTEPEER=192.168.0.101

PORTNUMBER=6300

KEEPALIVES=YES

OPENTIMEOUT=20

SENDTIMEOUT=20

CLOSETIMEOUT=20

CODINGDLL=C:\PROTOPAS\BIN\DCTCP2H.DLL

ADMINSIZE=8200

CLIENTOPENRETRY=0

[APPLICATION_DDC]

DOUBLE_LENGTH_KEYS=0

CLEAR_HWFITNESS=1

RESEND_POWER_UP=0

SUSPEND_TIMEOUT=30

SEND_POWER_UP=ALWAYS

SEND_DOOR_CHANGE=GENERAL

SVRMODE_WHEN_DOOR_OPEN=0

Q_OFFLINE_TRAN_READY=1

Q_UNSOL_IN_TRAN_REQ=1

OOS_AFTER_ONLINE=0

REAR_BALANCE_TIMEOUT=30

POWER_SAVE_DELAY=120

DEFAULT_CARD_READ_TRESHOLD=10

DEFAULT_CARD_WRITE_TRESHOLD=3

DEFAULT_MISC_FEATURE_1=0

DEFAULT_MISC_FEATURE_2=0

DEFAULT_MISC_FEATURE_3=0

SWITCH_LOGO=0

-----------------------------

Yesterday I checked this from the ATM:

 * Just to be sure TCPIP communications are working I started a telnet command from the ATM (normal Command Prompt Windows) and connected to the host. Everything worked so the communications are ok.

The problem is that for some reason the ATM application does not sends the Power up message.

I will greatly appreciate your help

Thanks a lot.

Maria

[Ricky Ridone]

Please create file support.zip / support.z at the ATM, and sent me to analyzed

Regard

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[Maria de Lourdes Mora Bejarano]

Thank you Ricky for your help  :)

Regards,

Maria

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[Maria de Lourdes Mora Bejarano]

Hello Ricky,

Thanks a lot. I am sending you the support.zip file to your email adress.

Regards,

Maria

[Ricky Ridone]

try some solution :

1. edit registry

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"KeepAliveTime"=dword:000000b4 =====> (in decimal =180)


[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\Tcpip\Parameters]
"KeepAliveTime"=dword:000000b4 =====> (in decimal =180)

2. Resart ATM machine

3. cheked whether still problem ?

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WON

[Ricky Ridone]

try some solution :

1. edit registry

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"KeepAliveTime"=dword:000000b4 =====> (in decimal =180)


[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\Tcpip\Parameters]
"KeepAliveTime"=dword:000000b4 =====> (in decimal =180)

2. Restart ATM machine

3. cheked whether still problem ?

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[Mark Salter]

Although it might be interesting for some (now and in the future), can you please continue this thread in a Off Topic form please?

I have revised the subject in the hope you can do that too :-)

Thanks

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Mark

[Maria de Lourdes Mora Bejarano]

Hello Ricky, 

I just added KeepAliveTime in registry as suggested, Restart ATM machine, but unfortunately did not work.

ATM does not send Power Up message to server. Server is listening normally,

Is like if the ATM application doesnot open the port and send PowerUp does not starts.

Any ideas, ?  

Thanks in advance

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Maria de Lourdes Mora-Bejarano

Adress: 411, 82ème. Rue Ouest

            Québec, QC, G1G-3A4

            Canada

Phone: (418) 977-6242 

           (418) 925-9938   mobile

--

Maria de Lourdes Mora-Bejarano

Adress: 411, 82ème. Rue Ouest

            Québec, QC, G1G-3A4

            Canada

Phone: (418) 977-6242 

           (418) 925-9938   mobile

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[Victor Salaman]

The idea is that you take this conversation privately, as it's off-topic. 

Thank you.

/V

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[Alejandro Revilla]

Although it's off topic, I find it interesting to be able to learn a bit about this related stuff. This is a jPOS users forum and jPOS users sometimes have these off topic questions, I'm grateful that they share it here. Now I know if I have an ATM question I can ask Ricky, and María, and I think that's good. 

My 2c. 

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[Mark Salter]

On Tuesday, January 24, 2017 at 11:27:12 AM UTC, Alejandro Revilla wrote:

Although it's off topic, I find it interesting to be able to learn a bit about this related stuff. This is a jPOS users forum and jPOS users sometimes have these off topic questions, I'm grateful that they share it here. Now I know if I have an ATM question I can ask Ricky, and María, and I think that's good. 

I agree, hence the request to change the subject to reflect that; just so anyone that cares ignore it can more easily :-)

My 2c. 

Get my 2pence too

--
Mark

[Mark Salter]

On Tuesday, January 24, 2017 at 5:30:07 PM UTC, Mark Salter wrote:

I agree, hence the request to change the subject to reflect that; just so anyone that cares ignore it can more easily :-)

Although I have to wonder where Wincor support are and why Mario is seeking support here rather than with them :-)
 

My 2c. 

Get my 2pence too

Talking of money, I do hope Ricky invoices Maria for an equivalent support fee to Wincor's ;-)


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Mark

[Alejandro Revilla]

:) Good point.

--

@apr

[ahmed dhiaa]

Hello,

Hello, I am having problems starting TCP communications in my WincorNixdorf ATM (Windows 10).

Trying to contact Wincor people is not an easy task.

Does anyone know what configuration setting one uses to allow TCP connections from an ATM to an ATM Controller? 

[ahmed dhiaa]

Hello,

Hello, I am having problems starting TCP communications in my WincorNixdorf ATM (Windows 10).

Trying to contact Wincor people is not an easy task.

Does anyone know what configuration setting one uses to allow TCP connections from an ATM to an ATM Controller? 

في الثلاثاء، 24 يناير 2017 في تمام الساعة 8:34:40 م UTC+3، كتب a...@jpos.org رسالة نصها: