Client Services Specialist for EveryAction/VAN

[Aly Nesson]

Are you passionate about helping progressives do more good in the world by providing them with the tools to make a greater impact? Do you have deep connections within the progressive community and a knack for problem-solving? If so, we’d love to talk to you about joining the EveryAction team – bringing nearly two decades of world class organizing, fundraising, advocacy, and engagement tools to our clients. 

We are looking for a Client Services team member to help support Democratic campaigns, parties, PACs, and progressive organizations using our software to make the world a better place.  Our staff aren’t just people who do support or training, they are expert practitioners who make our clients more effecting in their social missions.  The position will work out of our DC office, alongside an experienced team that is already supporting great clients like the Democratic Party, DCCC, labor unions, Greenpeace, Everytown, Victory Fund, Union of Concerned Scientists, Comic Relief and United Nations Foundation.

Not only will you be supporting our clients with your exceptional customer-service skills, but you’ll also be conducting web-based customer training; getting new customers up and running with our software; tracking reported problems or answering questions about system functionality; and documenting easy-to-use solutions and writing how-to-guides for our software.  Social mission is at the core of what we do, to this position is not for the faint at heart when it comes to dedication, team work and collaboration. 

What You’re Good At

• You have experience working with organizing, fundraising, advocacy, and engagement tools, for nonprofits, unions, or political campaigns.
• You have used EveryAction, VAN, Votebuilder, or other CRM software, extensively as part of your day-to-day responsibilities.
• You are passionate about progressive causes, and good technology, and are willing to work with lots of different orgs who need our help.
• You have excellent oral and written communication skills, and run towards a person with a problem instead of running away.
• You’re invigorated by working in an agile, creative, quick-paced, and collaborative environment;
• You enjoy working across cross-functional teams to get the job done.
• You’re detail-oriented, great at following up and don’t let things slip through the cracks.

Bonus Points

• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
• Experience in customer relations or an equivalent field, though not required, is valued;
• You have an established network in the campaign or nonprofit technology world.
• You have familiarity with HTML, CSS, and Javascript.

The position is for either our Washington, DC office or our Boston office, located in Somerville, MA.

About Us 
EveryAction, and its parent company NGP VAN, is a technology company whose team members do meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility. 

Employees enjoy an unusually generous set of benefits, including 12 weeks paid parental leave, profit sharing, 100% premium-paid health/dental, and an ongoing education allowance.  NGP VAN/EveryAction is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for nine years in a row. 

Last year we were named one of the Coolest Companies of 2016 by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO. The Wall Street Journal wrote “NGP VAN is something of a secret weapon for the Democratic Party and the labor unions and progressive groups that use it.” We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.

Join our team and work alongside about 200 smart, passionate, and innovative co-workers, many of whom are industry recognized as experts in their fields.

To Apply 
Email your resume and cover letter in PDF form to jo...@ngpvan.com. Be sure to include “EveryAction Client Services Specialist” in the subject line!

NGP VAN believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. We’re committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.