Membership Services and Planned Giving Manager
Principal Responsibilities
The Membership Services and Planned Giving Manager will work closely with the Marketing Director to design, implement, and evaluate the comprehensive membership programs within the Marketing Department, including donor interaction, database maintenance, the monthly giving program, acknowledgments, and other programs. The person in this role also serves as the staff lead for our planned giving program, the EMILY’s List Legacy Fund. In this role, s/he will work with a planned giving consultant to develop, execute and evaluate the annual strategy and budget for the Legacy Fund, including the production of regular mailings, reports, income and expense projections, and preparing and executing timelines. The Membership Services and Planned Giving Manager also oversees our quarterly donor tele-town hall program, working with internal staff and an outside vendor to plan and execute these calls.
Specific Duties
· Create programmatic strategies and tactics to improve member stewardship and acknowledgment of giving across multiple fundraising channels and contribution levels (up to $4,999);
· Supervise Membership Services and Planned Giving Assistant to ensure that EMILY’s List donors are serviced in a timely fashion via phone, postal mail and email;
· Work with Membership Services and Planned Giving Assistant to provide maintenance of the monthly giving program through direct mail and telemarketing and online channels;
· Work with the Marketing team to identify additional membership strategies to increase donor retention and giving;
· Provide regular reports and memos on donor behavior and feedback to the organization;
· Oversee the maintenance of accurate and up to date donor records;
· Oversee the comprehensive planned giving marketing strategy, as recommended by our planned giving consultant, which includes direct mail and online marketing, brochures, newsletters, etc. Provide analysis and evaluation of results;
· Ensure the effective daily operation of the planned giving program, including estate and gift processing and tracking;
· Ensures timely processing of and follow-up to planned giving responses including data entry, telephone calls, staff assignment, and in-house mailings;
· Manage the EMILY’s List tele-town hall program for donors, working with internal staff and consultants to design timelines and content for quarterly calls; and
· Perform other duties as assigned.
Qualifications
The ideal candidate must have exceptional communication and organization skills; the ability to work both independently and on a team; the ability to juggle and prioritize multiple tasks in a fast-paced, deadline-driven environment; and possess a strong attention to detail. Must be a strong writer, editor, and proofreader. Knowledge of Raiser’s Edge, Access, or Excel a plus. Three to five years of membership service or customer service experience and experience working with consultants or vendors preferred. An interest in electing pro-choice Democratic women is required.
EMILY’s List offers a competitive salary and a strong benefits package. To apply, email resume and cover letter to market...@emilyslist.org - subject line including your name and the job title. No calls, please.
EMILY’s List prohibits discrimination of employment, promotion, compensation, terms, conditions, or privileges of employment based on gender, disability, race, age, national origin, color, creed, sexual orientation, sex (including marital and parental status), gender identity and expression, religion, economic status, ethnic identity, veteran's status, or any other basis prohibited by applicable law.
EMILY's List is an Equal Opportunity Employer that values a multi-cultural, diverse working environment. Applicants of diverse backgrounds are welcomed and encouraged to apply.