Organizer Customer Success Specialist - DC or Sacramento

[Elizabeth Adrina April]

Organizer is hiring a CSS to join our team. Sacramento is preferred but strong DC and remote candidates will also be considered. To apply, send your resume to eliz...@organizer.com.

https://www.organizer.com/job-openings

Organizer Customer Success Specialist

Responsibilities:

• Customer Support, including answering calls and serving as primary point of contact between customers and Organizer
  
• Deliver customer training on Organizer’s mobile application and web management interface
  
• Provide Sales Team with support through product knowledge and client demos
  
• Work with other teams to develop and implement improved client onboarding processes, including updated training materials and support documentation
  
• Assist customers with cleaning, manipulating and uploading data
  
• Collect regular customer feedback and provide comments to both Product and Business Development teams for future product developments

Skills & Requirements:

• Practical experience in field campaigning and data management, such as with political campaigns, labor organizing, advocacy, or field sales
  
• Strong interpersonal and written communication skills
  
• Experience managing multiple external relationships simultaneously
  
• Intermediate to advanced proficiency in Excel, specifically manipulating large data sets and ensuring data quality
  
• Experience using CRMs and support sites, in particular Hubspot and JIRA (preferred)
  
• Able to work flexible hours, including nights and weekends when needed
  
• Comfortable working in dynamic, fast-paced environment
  
• Willing to travel if needed

Preferred Qualifications

• 1-2+ years experience providing customer account services or client support services with a strong technical or product basis
  
• Bilingual (English/Spanish verbal and written professional proficiency)
  
• Working knowledge of CRM
  
• Working knowledge of political data software a plus