Online Community Facilitator, OpenMedia -- (Vancouver, BC)

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Jes S

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Mar 16, 2015, 9:34:02 PM3/16/15

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Work with OpenMedia

Title: Online Community Facilitator

OpenMedia is an award-winning grassroots group that fights for the possibilities of the open Internet. We empower people to participate in Internet governance through fresh and engaging citizen campaigns. We’re changing the face of digital policy by activating the largest online supporter base in Canada, and bringing the global pro-Internet community together.

As an organization, OpenMedia is at a crucial point in its development. With the game-changing success of the last three years, our support base has grown exponentially; we are looking for someone capable of using social media platforms to more deeply engage our community in the global Internet freedom movement, and to further grow our networks.

Job Description

The Online Community Facilitator plays a key strategic and supportive role in our organization, working directly with the Communications Manager from our office in Vancouver, BC (full-time residence in Vancouver, BC is a must).

This person will start stimulating conversations online, and tell our story by producing and sharing viral content and compelling graphics. These conversations should move people to advocacy and action in support of OpenMedia’s mission. The chosen candidate will be responsible for:

Developing and executing a social media plan, including adding to our Best Practices for data-driven use of social media by testing various approaches and strategies and refining based on their success or failure.
Tracking Social Media analytics using Facebook, Hootsuite and other tools, reporting on lessons learned each week, and applying those lessons to our daily social media output.
Facilitating our community discussions by: promptly responding to supporter input and questions; bringing forward under-represented perspectives; and making people feel included and valued.
Brainstorming creative visual ways to engage our community on digital rights issues by responding to complex policy developments with simple share images and interactive outreach that maximizes opportunities for our supporters to participate in crafting their own messages and images. Contributing to the creation of shareable graphics.
Facilitate community growth by identifying particularly engaged supporters, reaching out to related online communities, and finding new people and groups to expand and deepen our social media presence.
Celebrating notable comments from community members and recognizing their contributions.
Communicating complex issues in understandable and engaging ways - curating content for our social media pages (Facebook, Twitter, Tumblr, Google Plus, Pinterest, YouTube) and framing it to maximize our community’s knowledge of & active engagement with Internet freedom issues.
Communicating our social media community’s perspectives back to the OM core team and ensuring that their perspectives are well-understood and respected by the OM core team. Curating content from crowd-sourcing initiatives.
Monitoring and evaluating news related to OM’s mission and campaigns and adding to, tracking, and revising relevant content to repost on our website.
Using news monitoring and content shared by OM’s online community to make content production recommendations.
Expanding the pro-Internet community and engaging with related organizations in the Canadian and international pro-Internet communities
Learning about and tracking key/timely issues regarding digital policy and events, the Internet, and more, in order to make informed contributions to social media conversations.

We’re looking for someone with the following qualifications:

Passion for the open Internet and basic knowledge of telecom and digital policy issues in Canada and abroad, including copyright and privacy
Enthusiasm for working in a fast-paced campaigning organization as part of a team
Excellent writer with a particular aptitude in making complex ideas and issues more accessible and engaging
2+ years experience working in a communications or campaigns role with a particular focus on social media; experience in non-profit and social-mission sector organizations an asset
Intermediate-level graphic design skills - i.e. capable of generating and manipulating hard-hitting share images responding to breaking developments

Experience with social media sites and tools: Facebook, Twitter, Google Plus, Pinterest, Reddit, YouTube, Hootsuite, Tumblr, other social media dashboards and analytics tools
Quick learner, able to grasp new tools, trends, and technologies quickly and thoroughly; able to learn and use OpenMedia’s tools, as well as suggest and employ new tools
Flexible work style: able to work with complete autonomy, to manage a team – whatever the project requires

Experience participating in forums and social news websites like Reddit or Slashdot
Access to a wireless-enabled laptop with capacity to run graphic design software (i.e. Photoshop, Illustrator, InDesign etc.)

Knowledge of HTML and experience using Drupal Content Management System highly desirable
Videography skills an asset
French language skills (written and oral) is an asset

We recognize the importance of a diverse workforce and encourage applications from Aboriginal persons, women, LGBTQ-identified persons, people of colour and persons with a disability

Permanent position with three-month probation period. Salary range $35k-$40k based on experience.

Closing Date: This position will remain open until we find the right candidate.

Please send your complete CV with your name as the title of the document and one social media share image, on a topical issue relevant to OpenMedia’s work, that best reflects your style and skills to res...@openmedia.ca with the position you are applying for as the subject of the email. DO NOT SEND A PORTFOLIO. You will not be considered for this position unless you send your best graphic design with your application.

Do not include an attached cover letter; instead, simply include a few lines (no more than 200 words) about your passion for this work in the body of the email. Don’t skip this – it’s a crucial opportunity to distinguish your application from a hundred others.