Aliya - Community Engagement Specialist
Marhian Escuro
Location: Austin, TX
Type: Full Time
Min Experience: Entry Level
ABOUT THE OPPORTUNITY: COMMUNITY ENGAGEMENT SPECIALIST
Is empathy your super power? Do you enjoy connecting with people? Do you feel like you’re flying when you help people live better and more freely? Aliya is seeking Community Engagement Specialists for our Aliya Customer Engagement Services (ACES) team. This is a groundbreaking and strategically important role where you get to bust the mold of conventional thinking about customer service and help us shape the company as we rocket into our first set of financial pilots. This is an exciting opportunity to co-create new ways of delivering financial coaching and customer service with a team that embraces work life balance. As “Aliyans” lots of laughter with a dose of weirdness is how we roll.
THE DETAILS
You will be the personal link between our customers and Aliya. Via the phone, chat and email, you will help customers with everything from logging into their accounts to championing better financial choices. And for those times when life happens and our customers hit a money pothole, you will provide caring and practical help along with encouraging healthy financial support options.
You will also have a unique opportunity to learn about, contribute to and curate a relevant blog and library of financial education content that is helpful to our customers, with the ultimate goal of becoming an expert in your field. As you coach and support more customers, you will be part of a collective intelligence that continues to grow over time.
ABOUT ALIYA
Aliya Financial Technologies [Aliya.com] is a fully-funded startup whose mission is to improve the standard of living for millions of hardworking Americans. We’re helping people become more responsible spenders, smarter borrowers and get financially healthy in every area of their lives. To achieve this, we use sophisticated data analytics, behavioral science, and technology; all wrapped up in a package of compassionate customer engagement. Our mission is our privilege. We are changing the world for the good and we are having a blast while we do it.
OUR CORE VALUES
We pick who we hire based on our company’s values. These values, in a nutshell, are:
Empathetic –We view the world through the eyes of our customers, our partners and our teammates.
Relentless – Nothing is impossible. Obstacles are there to be overcome.
Innovative – We create new and useful ideas. We reframe issues.
Honest – We are truthful and transparent in all our dealings.
Collaborative – We leverage the collective skill of the team and we operate with positive intent.
Mission-Oriented – We perform consistently and our team can rely on us to deliver.
WHO YOU ARE
Service focused – You want your customers and teammates to be better off because you were around.
Financially knowledgeable – You have a broad and practical understanding of personal financial planning from budget creation to retail financial products such as checking, savings and credit card accounts.
Problem solving and solution oriented – You have a track record of demonstrating sound judgment and decision making in tough situations, identifying and executing opportunities, and having the ability to create innovative solutions to both anticipated problems and present challenges.
Quality focused – You pay attention to the details, provide critical CRM validation and consistently follow issues to conclusion.
Tech savvy – You are at ease using technology and learning new platforms. Salesforce experience is a plus.
WHAT YOU’LL NEED
0-3 years of relevant work experience
Bachelor's degree
A willingness to work in Austin, TX at a fast-paced, startup environment which requires comfort with ambiguity and a self-starter mentality
STUFF YOU HAVE TO WANT TO DO
You will have the unique opportunity to craft how your role will evolve and contribute to our mission and our team. Here are some of the key areas you will be responsible for:
Be the customer champion for the entire company. All doors are open to you and you are a gatekeeper for our core values.
Provide personal financial coaching, planning and supportive services to our customers.
Provide general sales support.
Determine the root cause of a problem and select and explain the best solution to solve the problem.
Gain knowledge and develop skills in your chosen area of financial expertise. Get your smart on!
Collaborate with your teammates to create and problem solve to make Aliya better at accomplishing our mission.
APPLICATION PROCESS
Please complete your application to the role of Community Engagement Specialist at Aliya by visiting this link - http://bit.ly/1QDSm5r.
We'll be reviewing applications on a rolling basis for both immediate and summer start dates.
For those interested in summer start dates, applications will be accepted until the position is filled, with priority given to early applicants.
If you have any questions about the role, please feel free to email us at tal...@rework.jobs. We look forward to reading your application!