Unable to Register Account for Jenkins Jira

Brent Spector

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Jan 19, 2021, 2:25:29 PM1/19/21

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I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

Marky Jackson

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Jan 19, 2021, 2:26:03 PM1/19/21

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We are currently experiencing issues with Jira and LDAP

On Jan 19, 2021, at 10:40 AM, Brent Spector <bspect...@gmail.com> wrote:

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

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Mark Waite

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Jan 19, 2021, 2:29:50 PM1/19/21

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On Tuesday, January 19, 2021 at 12:26:03 PM UTC-7 Marky wrote:

We are currently experiencing issues with Jira and LDAP

On Jan 19, 2021, at 10:40 AM, Brent Spector wrote:

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

I don't see any entry in the Jenkins user database for the user "brentspector". I suspect that the original signup process did not complete. Could you try to signup again?

If you're willing to try a different flow, try using https://beta.accounts.jenkins.io for the signup rather than https://accounts.jenkins.io

Mark Waite

Brent Spector

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Jan 19, 2021, 2:35:55 PM1/19/21

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I attempted to use the different flow, but received the following error for my username and email.

Username already exists.
Email already exists.

Mark Waite

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Jan 19, 2021, 2:55:43 PM1/19/21

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Thanks for checking. I see your account now on the Jenkins LDAP server. I'll contact you through that email address for next steps.

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Brent Spector

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Jan 19, 2021, 4:52:25 PM1/19/21

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Issue resolved. Thank you for the help Mark.

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