Annotating JIRA ticket is not working

[Ashish Yadav]

I have a post build action to update the JIRA ticket after the build completes. I am even seeing this in the logs:

Sep 15, 2015 3:43:36 PM INFO hudson.plugins.jira.JiraChangeLogAnnotator annotate

Annotating JIRA id: ‘AB-465'

Sep 15, 2015 3:45:22 PM INFO hudson.plugins.jira.JiraChangeLogAnnotator annotate

Annotating JIRA id: ‘AB-465'

Sep 15, 2015 3:45:49 PM INFO hudson.plugins.jira.JiraChangeLogAnnotator annotate

Annotating JIRA id: ‘AB-465'

Sep 15, 2015 3:45:49 PM INFO hudson.plugins.jira.JiraChangeLogAnnotator annotate

Annotating JIRA id: ‘AB-465'

Sep 15, 2015 3:46:17 PM INFO hudson.plugins.jira.JiraChangeLogAnnotator annotate

Annotating JIRA id: ‘AB-465'

Sep 15, 2015 3:48:52 PM INFO hudson.plugins.jira.JiraChangeLogAnnotator annotate

Annotating JIRA id: ‘AB-465’

However, the JIRA ticket is NOT getting updated. What could be causing this and how can I resolve it?

[Ashish Yadav]

One other note…this works sporadically. Some JIRA tickets do get updated, while some do not. Any ideas what might be causing this or how to resolve it?

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[Victor Martinez]

Hi,

Can you log change your log severity to ALL?

• https://wiki.jenkins-ci.org/display/JENKINS/Logging

Logger: hudson.plugins.jira.JiraChangeLogAnnotator

Then you will be able to see the below traces:

• https://github.com/jenkinsci/jira-plugin/blob/master/src/main/java/hudson/plugins/jira/JiraChangeLogAnnotator.java#L43
  

Cheers