The configuration references the matrix-auth plugin, but it is disabled or failed to load.
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2. Validate your config.xml using a xml validator.
3. Try setting Jenkins_home env variable.
Also I suggest you to do this in your test environment and no production. If you don't have one, you can easily create it by copying Jenkins_home folder to a different location.
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I checked all my other servers it has a jpi + folder for each plugin.
Thanks,
Mai
While on my test server for each plugin there is a folder and jpi file.
Would that missing jpi files is the reason.