Need help with accessing Praqma Support user

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Ewelina Wilkosz

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Nov 11, 2020, 3:36:28 AM11/11/20
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As a representative of Praqma Eficode I need to get an access to Praqma Support account (sup...@praqma.net) so I can handle issues on https://issues.jenkins-ci.org

Currently I can't access sup...@praqma.net and I will update it with new email - if possible - once I get the access

Can anyone here help?

BR
Ewelina

Oleg Nenashev

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Nov 11, 2020, 3:45:59 PM11/11/20
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I confirm that a few years ago Ewelina was designated by Praqma to be a liaison in the Jenkins community. 
The Praqma Support account has not been used since 2014 from what I can tell: https://issues.jenkins.io/secure/ViewProfile.jspa?name=praqma

+1 from me for granting access.
I can also change the email associated with this account. Ewelina, please send me a PM with a Praqma/Eficode email address you'd like to use.

Best regards,
Oleg

Ewelina Wilkosz

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Nov 11, 2020, 4:00:30 PM11/11/20
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Thanks! 

I’ll check with my IT department how fast they can create one for me and get back to you. 


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Mark Waite

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Nov 11, 2020, 4:05:57 PM11/11/20
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+1 from me for granting access.

I was surprised when I sent an email to sup...@praqma.net yesterday and received a response that opened a ticket in their bug tracker.  No other response to my request except the email automation that confirmed the ticket had been opened.  I was surprised that the bug tracker is still responding but the account is not accessible to Ewelina.

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Ewelina Wilkosz

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Nov 11, 2020, 4:13:50 PM11/11/20
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I was informed later today that you did :) thanks 
But that mail account is being used for different support cases and I want to make it more convenient for the future - so it’s easier for everyone 
I had order new mail account for Jenkins only and I hope to get it soon 

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Daniel Beck

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Nov 12, 2020, 3:58:39 AM11/12/20
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> On 11. Nov 2020, at 22:05, Mark Waite <mark.ea...@gmail.com> wrote:
>
> I was surprised when I sent an email to sup...@praqma.net yesterday and
> received a response that opened a ticket in their bug tracker.

So emails to that account are still accessible? Why the need for outside help?

Why not request a password reset, log in once, then change the email address?

Ewelina Wilkosz

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Nov 12, 2020, 4:07:22 AM11/12/20
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I couldn't reach anyone with the access before I asked for help here
obviously I tried...

I decided to take the matter into my own hands and was offered help straight away - the opposite to the person with access, who's not very responsive

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Oleg Nenashev

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Nov 12, 2020, 4:07:36 AM11/12/20
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FTR I have sent a new temporary password to Ewelina.
It should be enough for now

Ewelina Wilkosz

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Nov 12, 2020, 4:17:36 AM11/12/20
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yes, thanks a lot - I'll now consult with old Praqma people and our newer colleagues from Eficode to figure out how to best handle our plugins from now on
but I got the help I needed for now!

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