Password reset not working on issues.jenkins.io

17 views
Skip to first unread message

Adam Kaplan

unread,
Sep 8, 2021, 6:28:34 PM9/8/21
to Jenkins Developers
Perhaps this isn't the right forum for JIRA or accounts.jenkins.io issues - I'm currently struggling to reset my password. The sign up process confirms that my email and username are already in use. The reset link, however, is not being sent. Is a system down, or is my account otherwise locked?

Thanks,
Adam

Mark Waite

unread,
Sep 8, 2021, 6:38:12 PM9/8/21
to jenkinsci-dev
Try the password reset facility from https://beta.accounts.jenkins.io/ first.  If that does not work for you, then try the password reset facility from https://accounts.jenkins.io/ .  If that also does not work, then contact me by email at mark.ea...@gmail.com and I'll assist you with the reset process.

I'll need to know your Jenkins account username and the email address that you believe is associated with that account.

--
You received this message because you are subscribed to the Google Groups "Jenkins Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to jenkinsci-de...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/jenkinsci-dev/05cd57bf-b9b7-427b-b42d-85c6017f9b77n%40googlegroups.com.

Luca Milanesio

unread,
Sep 8, 2021, 6:48:54 PM9/8/21
to jenkin...@googlegroups.com, Luca Milanesio

On 8 Sep 2021, at 23:37, Mark Waite <mark.ea...@gmail.com> wrote:

Try the password reset facility from https://beta.accounts.jenkins.io/ first.  If that does not work for you, then try the password reset facility from https://accounts.jenkins.io/ .  If that also does not work, then contact me by email at mark.ea...@gmail.com and I'll assist you with the reset process.

I'll need to know your Jenkins account username and the email address that you believe is associated with that account.

Yeah, all worked and new release uploaded:

    [INFO] ------------------------------------------------------------------------
    [INFO] BUILD SUCCESS
    [INFO] ------------------------------------------------------------------------
    [INFO] Total time:  46.772 s
    [INFO] Finished at: 2021-09-08T23:48:07+01:00
    [INFO] ————————————————————————————————————

Thanks a lot for sorting that out.

Luca.


On Wed, Sep 8, 2021 at 4:28 PM Adam Kaplan <adka...@redhat.com> wrote:
Perhaps this isn't the right forum for JIRA or accounts.jenkins.io issues - I'm currently struggling to reset my password. The sign up process confirms that my email and username are already in use. The reset link, however, is not being sent. Is a system down, or is my account otherwise locked?

Thanks,
Adam

--
You received this message because you are subscribed to the Google Groups "Jenkins Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to jenkinsci-de...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/jenkinsci-dev/05cd57bf-b9b7-427b-b42d-85c6017f9b77n%40googlegroups.com.

--
You received this message because you are subscribed to the Google Groups "Jenkins Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to jenkinsci-de...@googlegroups.com.
Reply all
Reply to author
Forward
0 new messages