Direct client - Digital Communication Platform Product Manager at Richfield, MN - 25679-1

[Resource Manager]

Hi All,
Looking for Digital Communication Platform Manager at Richfield, MN Location with our direct client, please share the resume to: Madhu...@lancesoft.com

Job Posting Title: Digital Communication Platform  Product Manager
Location: Richfield, Minnesota  
Duration: 8+ Months

Project Description:
The DCP Platform Product Manager is a new role to support a new product.  We are building a new platform for how agents engage with Best Buy customers.  A single pane of glass for all interactions, regardless of channel.  This role will be responsible for ensuring the platform is built in a way that is flexible and meets the needs of applications that will be building experiences on top of it.

Position Summary/Job Description:
•    Best Buy is looking for an experienced Platform Product Manager that will prioritize and deliver outcomes of the Digital Communications Omnichannel Views Platform.  The OVP is a new product within the Digital Communication Platform team that will shape the future of how Best Buy users interact with our customers across digital and voice channels.
•    As the OVP Product Manager, you will be responsible for building and managing the roadmap and working with stakeholders to formulate objectives and ensure product engineering teams understand what success looks like.  This role will also be supporting internal product teams and their roadmaps and the platform will be the foundation that other product teams will utilize.  The ideal candidate will be comfortable with ambiguity and eager to drive the platform roadmap in partnership with internal cross-functional teams.

How much time will the resource spend pair programming?
•    We expect some onboarding to take place over the first 30 days, but would expect the PM to be up and running by then.

Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
•    (3-5 years) Experience as a technical product manager (platform or otherwise)
•    Understanding product development methodologies
•    Self-Starter. Ability to run with a roadmap and execute
•    Communication (written and oral)
•    Data driven decision making

What are some preferred/nice to have skills the manager is looking for?
•    Basic API understanding
•    Contact Center concepts
o    Voice / Chat

Interview Process Overview:
•    Video Call with Hiring Manager
•    Video Call with Interview Team (2 interviews of teams of 2)
•    Final Video Call with Hiring Manager


Thanks & Regards,
Maddhukar M
Sr. Recruiting Executive - Delivery & Recruitment
E-Mail: Madhu...@lancesoft.com
linkedin.com/in/maddhu-patel-43284121a
www.LanceSoft.com
13454 Sunrise Valley Drive, Suite 120 | Herndon, Virginia, 20171