Lunch Account Balances not syncing down to POS terminal?

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Jared Pickerell

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May 5, 2026, 5:35:43 PMMay 5
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For anyone using Food Service/POS terminals in your cafeterias, has anyone seen issues where lunch account balances, specifically a negative account balance that goes positive when online payment is made, are not syncing down to a POS terminal? If you login to terminal with admin PIN and do manual data sync and log back in with cashier PIN, account balances are updated.

 

More Info:

Our HS cafeteria POS terminal at Troy has been exhibiting this trouble. I don’t know as if we’ve ever had reports of trouble with this before last month. Our MS/HS students can’t purchase a-la-carte if they have negative lunch balance (which is displayed in POS terminal app). There have been multiple cases in the last few weeks where we can clearly see that a parent made an online payment several hours, or even several days beforehand, where that transaction is showing in account journal in IC admin side, but POS terminal is still showing a negative balance. Manual POS data reload with admin PIN login syncs it. (it shouldn’t take a data resync with admin PIN!) The lunch line lady has to decide if the student is trustworthy enough to believe them when they say that their parent had put money in their account. Again, we have confirmed in several cases the student was indeed telling the truth by looking at account journal history.

 

We don’t seem to be having any troubles with transactions on the POS terminal syncing up to cloud. We haven’t had any new students or staff in last few weeks to know if there are any issues with new patrons syncing down to terminal machine, so don’t know if it is only account balance not syncing down, or if there are other items also not syncing down.

 

When we checked two weeks ago and last week, POS terminal application was on version 3.3.7 (which is odd as IC online POS release notes only list up to version 3.3.5).

 

We’ve put in a support ticket, but so far only gotten fairly generic things to check, making sure POS terminal is installed correctly (it’s either installed or it’s not as far as I can tell!), that there are not unused terminals still active (we did have a single unused terminal that we deactivated), and asking if device is on wifi, is wifi shared with student devices. (yes, shared wifi, but students don’t have devices at lunch, and only a handful of other devices in area that could be using Wifi, we’ve never had issues with this in the past, and transactions are syncing fine up to server).

 

Only two weeks left of school, so maybe it will solve itself over the summer, LOL!

 

Thanks!

Jared P.

Marilyn Zimmerman

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May 5, 2026, 5:43:49 PMMay 5
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I have not seen anything like this. Our MS/HS students also cannot purchase ala carte if they have a negative balance.  We make our students enter their PIN number then we check their balance, I am wondering if you do it the same?  

Thanks for the information, I am going to keep an eye out on this issue.

Have a great evening!
Marilyn Zimmerman
Treasurer, USD #357


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Marilyn Zimmerman

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May 5, 2026, 5:48:42 PMMay 5
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I just double checked some students that had money put on their meal accounts today and they are reflecting in the students balances so we are good!   I ran a Deposit Report out of Food Service just to make sure they were reflecting in the students accounts and they are.

Thanks & Have a great day!
Marilyn Zimmerman
Treasurer, USD #357

Pickerell, Jared

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May 5, 2026, 5:58:10 PMMay 5
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Marilyn,
Troy is small enough, and their number of students going through lunch line small enough, our lunch lady knows everyone and pulls them up manually. My other two schools, students either know their pin and type it in or scan their student ID card. But neither of those two schools have a la cart, so don't necessarily pay attention to negative meal balances.

Glad you aren't seeing the trouble! Just to double check, you looked at account balance on the POS terminal app on the lunch line PC and not just in IC admin side, correct? We're not having any trouble with account balance showing on the admin (or portal) side, only POS terminal app.

Thanks!
Jared P.
From: 'Marilyn Zimmerman' via Kansas Infinite Campus User Group <infinit...@googlegroups.com>
Sent: Tuesday, May 5, 2026 4:48:29 PM
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Subject: Re: [ksgooglegroup] Lunch Account Balances not syncing down to POS terminal?
 

Marilyn Zimmerman

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May 5, 2026, 6:00:56 PMMay 5
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Oh,  no Jared I did not! I will look at the POS side tomorrow morning and see if we are having that same problem.  I will let you know.

Thanks again & Have a great evening!
Marilyn Zimmerman
Treasurer, USD #357

To view this discussion visit https://groups.google.com/d/msgid/infinitecampus/LV9PR01MB994176593CF0849B933A8FD9ABD53E2%40LV9PR01MB994176.prod.exchangelabs.com.

Marilyn Zimmerman

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May 6, 2026, 12:11:31 PMMay 6
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I just checked our POS and the online payments that were made the night before last are showing up for our students.

Thanks & Have a great day!
Marilyn Zimmerman
Treasurer, USD #357

Pickerell, Jared

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May 6, 2026, 2:46:11 PMMay 6
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Good to know Marilyn! Something goofy with our particular POS terminal it looks like!

Jared P.

From: 'Marilyn Zimmerman' via Kansas Infinite Campus User Group <infinit...@googlegroups.com>
Sent: Wednesday, May 6, 2026 11:11:17 AM
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