IMA sdk is not working properly in Samsung Tizen TV

Fusioni Technologies

unread,

May 26, 2020, 9:52:15 AM5/26/20

to Interactive Media Ads SDK

HI all,

I found the document for IMA SDK implementation in Tizen TV and I found this sample "https://developers.google.com/interactive-media-ads/docs/sdks/other" but when I tried to use in Tizen TV it is not working properly.

Please share right sample code to me so I can implement it correctly.

IMA SDK

unread,

May 26, 2020, 3:01:02 PM5/26/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi,

Thank you for reaching out to us. Can you provide more details on how it is not properly working? Did you receive an error message from the SDK? Did you modify our sample app's code in any way?

Regards,
Arnaud Casame
IMA SDK Team

ref:_00D1U1174p._5004Q1zruXw:ref

Fusioni Technologies

unread,

May 27, 2020, 4:01:50 AM5/27/20

to Interactive Media Ads SDK

Hi,

Did you receive an error message from the SDK?

=> "ima3.js:52 Unrecognized feature: 'autoplay'. (anonymous) @ ima3.js:52" this is the only error which I got.

Did you modify our sample app's code in any way?

=> No, I have not done any changes in app's code.

Can you provide more details on how it is not properly working?

=> I have pasted the sample code which I used in Tizen TV and it is not working means video get stucked but it is working perfectly in the browser.

<html>
  <head>
    <!-- Load dependent stylesheets. -->
    <link rel="stylesheet" href="http://googleads.github.io/videojs-ima/node_modules/video.js/dist/video-js.min.css" />
    <link rel="stylesheet" href="http://googleads.github.io/videojs-ima/node_modules/videojs-contrib-ads/dist/videojs.ads.css" />
    <link rel="stylesheet" href="http://googleads.github.io/videojs-ima/dist/videojs.ima.css" />
  </head>

  <body>
    <video id="content_video" class="video-js vjs-default-skin" controls preload="auto" width="640" height="360">
        <source src="https://storage.googleapis.com/gvabox/media/samples/android.mp4" type="video/mp4" />
    </video>
    <!-- Load dependent scripts -->
    <script src="http://googleads.github.io/videojs-ima/node_modules/video.js/dist/video.min.js"></script>
    <script src="http://imasdk.googleapis.com/js/sdkloader/ima3.js"></script>
    <script src="http://googleads.github.io/videojs-ima/node_modules/videojs-contrib-ads/dist/videojs.ads.min.js"></script>
    <script src="http://googleads.github.io/videojs-ima/dist/videojs.ima.js"></script>
    <script>
        var player = videojs('content_video');

        var options = {
          id: 'content_video',
          adTagUrl: 'http://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319096/external/ad_rule_samples&ciu_szs=300x250&ad_rule=1&impl=s&gdfp_req=1&env=vp&output=xml_vmap1&unviewed_position_start=1&cust_params=sample_ar%3Dpremidpostpod%26deployment%3Dgmf-js&cmsid=496&vid=short_onecue&correlator='
        };

        player.ima(options);
    </script>

  </body>
</html>

Ameer Jasim

unread,

May 27, 2020, 4:03:34 AM5/27/20

to Fusioni Technologies, Interactive Media Ads SDK

--
You received this message because you are subscribed to the Google Groups "Interactive Media Ads SDK" group.
To unsubscribe from this group and stop receiving emails from it, send an email to ima-sdk+u...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/ima-sdk/cad93c01-9708-4ab6-a993-bb0728a6aea4%40googlegroups.com.

IMA SDK

unread,

May 27, 2020, 5:22:40 AM5/27/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi there,

Thank you for your response.

Just for additional information, would you be able to reproduce the issue running our basic sample app? If yes, could you please provide a video recording and the steps to reproduce this behavior?

Regards,
Sherwin Diesta
IMA SDK Team

ref:_00D1U1174p._5004Q1zruXw:ref

Message has been deleted

Fusioni Technologies

unread,

May 28, 2020, 8:08:02 AM5/28/20

to Interactive Media Ads SDK

Hello IMA Team,

Just for additional information, would you be able to reproduce the issue running our basic sample app?

=> We downloaded your sample app and played in the Tizen TV but video is not playing this time and We have got one new error now. We have attached an error screenshot "ima-error.JPG" for your reference.

If yes, could you please provide a video recording and the steps to reproduce this behavior?

=> We ran your provided sample app in Tizen TV and video did not play in this app. We have shared "ima-sample-app.mp4" a video of this issue for your reference.
We have shared my app's WGT file "ima.wgt" for you, it can be helpful for you to replicate this issue at your end.

Steps for replicating issue:
1) Import wgt file in Tizen sdk.

2) Launch app on emulator or TV to see issue.

Note: Please download all attachments through the zip file which is located here "https://drive.google.com/file/d/1HHycbIVByZFESAX6BjPT4MKvX13zMy3O/view"

IMA SDK

unread,

May 28, 2020, 2:54:23 PM5/28/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi,

As per the Resolve VAST and IMA SDK Errors, the VAST Error Code 402 is a fatal error can be caused by a problem fetching or playing the MediaFile, and could be any of the following:

The loadVideoTimeout is set too low in the IMA SDK. The default is 8 seconds.

Low bandwidth or poor website implementation with competing requests that delay loading of the MediaFile.
A video auto-plays in a mobile environment, whereas it should be click-to-play (there are some exceptions).

Showing video ads in an auto-play environment (for example, a playlist), while the window is not in focus (either another tab is selected, or window is minimized).*

For players that use the IMA SDK, video fallback may be helpful to avoid losing impressions.

Recommended action

Publisher	Increase the timeout limit of your player via the SDK. Learn more
Buyer	Ensure that any CDN-hosted creatives are returned within the specified media timeout.

Regards,
Arnaud Casame
IMA SDK Team

ref:_00D1U1174p._5004Q1zruXw:ref

IMA SDK

unread,

May 28, 2020, 2:56:05 PM5/28/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi,

As per the Resolve VAST and IMA SDK Errors documentation, the VAST Error Code 402 is a fatal error can be caused by a problem fetching or playing the MediaFile, and could be any of the following:

Regards,
Arnaud Casame
IMA SDK Team

ref:_00D1U1174p._5004Q1zruXw:ref

Fusioni Technologies

unread,

Jun 1, 2020, 9:23:18 AM6/1/20

to Interactive Media Ads SDK

Hi IMA Team,

We have used skip ads URL in the sample app but we got this error("The provided ad type: skippablevideo is not supported."). We have also attached "skip-ads-error.JPG" for your reference. If we run this app on browser, it is running as expected.

skip-ads-error.JPG

IMA SDK

unread,

Jun 1, 2020, 10:36:54 AM6/1/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi there,

Thank you for your response and for sharing this information. I'm going to share this with the team to investigate further and we will get back to you once we have our findings.

Regards,
Sherwin Diesta
IMA SDK Team

ref:_00D1U1174p._5004Q1zruXw:ref

IMA SDK

unread,

Jun 1, 2020, 10:55:21 AM6/1/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi there,

Would just like to confirm if the below sample app is the app that you are using when the issue occurred? Also, please share with us the ad tag wherein the "the provided ad type: skippable video is not supported" error is reproducible.

basic sample app

Fusioni Technologies

unread,

Jun 1, 2020, 11:50:27 AM6/1/20

to Interactive Media Ads SDK

Hello IMA Team,

Would just like to confirm if the below sample app is the app that you are using when the issue occurred?

=> Yes, we are using the same app.

Also, please share with us the ad tag wherein the "the provided ad type: skippable video is not supported" error is reproducible.

=> Here is the ads URL "https://pubads.g.doubleclick.net/gampad/ads?sz=640x480&iu=/124319096/external/single_ad_samples&ciu_szs=300x250&impl=s&gdfp_req=1&env=vp&output=vast&unviewed_position_start=1&cust_params=deployment%3Ddevsite%26sample_ct%3Dskippablelinear&correlator=". Having used this URL, we are getting this error "the provided ad type: skippable video is not supported".

IMA SDK

unread,

Jun 1, 2020, 12:21:17 PM6/1/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi there,

Thank you for your confirmation. I'm going to share this information with the rest of the team to check further. We will inform you once we have an update.

Fusioni Technologies

unread,

Jun 4, 2020, 11:49:16 AM6/4/20

to Interactive Media Ads SDK

Hello IMA support,

We are still waiting for your reply.

IMA SDK

unread,

Jun 4, 2020, 2:53:51 PM6/4/20

to deve...@fusionitechnologies.com, ima...@googlegroups.com

Hi,

Thank you for following up with support. We don’t have an update for you at this time, but I will come back to this thread as soon as I have more information.

Regards,
Arnaud Casame
IMA SDK Team

ref:_00D1U1174p._5004Q1zruXw:ref

Reply all

Reply to author

Forward