IMA callbacks delay

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Hutendra Singh

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Jan 22, 2021, 2:33:41 AM1/22/21

to Interactive Media Ads SDK

STARTED callback is taking time after LOADED callback the ad. In this particular case occurs when user skips the first ad to go to the second ad and second ad taking time to start.

IMA SDK

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Jan 22, 2021, 4:35:31 AM1/22/21

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Hi Hutendra,

Thank you for reaching out to us. For us to investigate further, we need more information with regard to the issue you are encountering. Kindly confirm what platform (HTML5, Android or IOS) of the IMA SDK you are using where this issue is occurring? Also, could you kindly provide the following information for our test reference:

VAST ad tag (if client-side) / Asset key or CMS and Video IDs (if DAI)
Sample project file that demonstrates this issue preferably based on our sample apps (HTML5, Android, iOS) with minimal code changes.

Kindly send the above information to our testing alias: imate...@gmail.com

Regards,

Sherwin Diesta
IMA SDK Team